Field Service Operations Coordinator

TAS Energy; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

TAS Energy is seeking a Service Coordinator in Houston to provide the coordination backbone for the Aftermarket Department. You will interface with Field Team personnel and internal stakeholders to ensure policy adherence, smooth information flow, and timely response to service inquiries.

This role handles planning and billing for warranty, project support, and service jobs, while tracking service information, coordinating visas for traveling engineers, and maintaining on-call notifications.

Qualifications

• 3-5 years in the parts distribution industry.
• 1-3 years experience in office administration.
• HVAC Service Dispatch Experience

Responsibilities

• Maintain Excel-based service tools and interface with ERP and Autodesk.
• Coordinate planning and billing of all service work: warranty, project support and service jobs.
• Assist with tracking and quality assurance of all service-related information, such as time sheets, daily report submittal, and JHAs.
• Coordinate Visa and Passport information for traveling Field Engineers, interfacing and communicating with Legal and HR when necessary.
• Coordinate site safety and security compliance training and screening for Field Engineers.
• Maintain on-call list and implement notification for field personnel.
• Coordinate some travel arrangements when support is required.
• Taking service inquiry calls from customers or clients; act as first point of contact for customer service.
• Open and close Service Jobs in LN.
• Assist with ordering and shipping of parts in coordination with the Parts Coordinator.

Skills

Communication

Organization

Time management

MS Office

MS Project

Excel

Database usage

Education

Associate's degree in business administration or accounting

Job description

TAS Energy is seeking a Service Coordinator in Houston to provide the coordination backbone for the Aftermarket Department. You will interface with Field Team personnel and internal stakeholders to ensure policy adherence, smooth information flow, and timely response to service inquiries.

This role handles planning and billing for warranty, project support, and service jobs, while tracking service information, coordinating visas for traveling engineers, and maintaining on-call notifications.