Technology Services Administrator (New York)

Prosum; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Prosum seeks a Technology Services Administrator in New York, NY to provide hands-on IT support for attorneys and staff in a fast-paced law firm environment. You will troubleshoot hardware/software, assist with device deployment, and support conferencing and AV systems.

The ideal candidate has 1–2 years of IT support experience, strong communication skills, and a professional approach to client service. This full-time, on-site role operates Monday–Friday in the New York office.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 1–2 years IT support, desktop support, or help desk experience preferred.
• Familiarity with Windows OS, Microsoft 365, and common workplace technology required.

Responsibilities

• Provide on-site technical support to attorneys and staff.
• Troubleshoot hardware, software, OS, and end-user issues.
• Assist with imaging, deployment, upgrades, and maintenance of devices.
• Support printers, conferencing systems, AV equipment, and mobile devices.
• Manage user accounts and access via Active Directory.

Skills

Windows troubleshooting

Customer service

Communication skills

Education

Bachelor's degree in Information Technology

Tools

Active Directory

VPN

Microsoft 365

Job description

## Technology Services Administrator (New York)**New York,NY10112**Employment Type:PermJob Number: 25953Remote Options:## Job DescriptionTechnology Services Administrator **Location:** New York, NY **Compensation:** $75,000–$85,000 annually **Schedule:** Monday–Friday, onsite **Employment Type:** Full-time Build Your IT Career at a Premier Global Law Firm Are you a polished, service-oriented IT professional who enjoys helping people and wants to build a career in a sophisticated, fast-paced environment? This is an opportunity to join a prestigious, globally recognized law firm known for its exceptional legal talent, collaborative culture, and commitment to client service. With a presence across major markets and a reputation for handling complex, high-profile legal matters, the firm offers an opportunity to learn from experienced professionals while supporting a team that operates at the highest level. We're looking for someone who brings technical aptitude, professionalism, curiosity, and genuine enthusiasm for working in a leading law firm. This could be an excellent opportunity for a recent graduate with strong communication skills and a polished professional presence, or an IT support professional with one to two years of hands-on experience who is ready to take the next step. What You'll Do As a Technology Services Administrator, you'll provide hands-on technical support to attorneys and staff, helping ensure their technology works reliably and efficiently throughout the workday. Responsibilities include: * Provide responsive, professional onsite technical support to attorneys, legal professionals, and administrative staff.* Troubleshoot and resolve hardware, software, operating system, and end-user technology issues.* Support Windows 11, Microsoft 365, Adobe Acrobat, and other business applications.* Assist with computer setup, imaging, deployment, upgrades, maintenance, and troubleshooting.* Support printers, copiers, mobile devices, and other office technology.* Assist with conference room technology, audiovisual equipment, video conferencing, presentations, and meetings.* Help manage user accounts, permissions, and access through Active Directory and related tools.* Support document management systems and legal technology applications.* Troubleshoot connectivity, VPN, and basic networking issues.* Track service requests, document resolutions, and escalate issues when appropriate.* Provide occasional after-hours or weekend support when business needs require it.What We're Looking For* A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.* Ideally, one to two years of IT support, desktop support, help desk, or technical services experience. Exceptional recent graduates with strong technical aptitude and professional communication skills will also be considered.* Familiarity with Windows operating systems, Microsoft 365, and common workplace technology.* Strong troubleshooting skills and the ability to learn new systems quickly.* Excellent verbal and written communication skills.* A polished, professional, customer-focused approach, with the ability to work effectively with people at all levels of an organization.* Strong attention to detail, sound judgment, and a willingness to take ownership of issues.* A genuine interest in working in a large law firm and supporting professionals in a demanding, service-oriented environment.* The ability to work onsite in the New York office Monday through Friday.Why Consider This Opportunity?* **Prestigious environment:** Work alongside accomplished legal professionals at a globally recognized law firm.* **Career development:** Build a strong technical foundation in an enterprise environment with exposure to a broad range of workplace technologies.* **Meaningful responsibility:** Provide direct support to attorneys and staff, where responsiveness, professionalism, and attention to detail make a real difference.* **Variety and learning:** Develop experience across desktop support, Microsoft technologies, audiovisual systems, mobile devices, and legal technology.* **A chance to stand out:** Join a team where a strong work ethic, positive attitude, and commitment to service can make a lasting impression.Interested? If you're technically curious, professional, dependable, and excited about building your IT career in a premier legal environment, we'd like to hear from you. Apply today to learn more about this opportunity.