IT & Security Operations Coordinator

New York State Technology Enterprise Corporation (NYSTEC); City of Albany (NY); On-site; USD 31,000 - 39,000; Full time

Job summary

NYSTEC is seeking an IT Coordinator to support the Information Technology and Corporate Information Security functions by coordinating administrative, operational, financial, compliance, and project-related activities that help the department deliver reliable, secure technology services.

This role manages invoice intake, maintains accurate records in IT and security systems, and assists with planning and coordination while supporting the growth of a long-term career in technology.

Qualifications

• Strong organizational skills with multi-tasking能力.
• Detail-oriented with accurate record-keeping.
• Clear written and verbal communication with internal stakeholders.
• Ability to follow established processes and escalate issues when needed.
• Comfort using business systems and MS 365 apps.
• Interest in IT operations, procurement, governance and compliance.
• Ability to handle confidential information discreetly.
• Teamwork and independent work capability.

Responsibilities

• Coordinate routine IT and security admin activities with scheduling and tracking.
• Maintain Kanban boards and track USRs and workload.
• Manage IT invoice intake, validation, and routing with Finance and IT leadership.
• Keep records for IT purchases, renewals, contracts, invoices, and service requests.
• Update governance systems, asset inventory, and compliance platforms like Hyperproof.
• Organize meetings, document action items, track deliverables and follow up with stakeholders.
• Support IT procurement, vendor coordination, and renewal tracking.
• Develop reports, dashboards, and summaries of IT activities and priorities.
• Create SOPs, checklists, and knowledge articles for recurring IT tasks.
• Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Process adherence and escalation

MS 365 familiarity

Data management in systems

Willingness to learn IT operations

Governance and compliance interest

Confidentiality handling

Independent and collaborative work

Education

Associate degree in IT / business / communications

Tools

Outlook

Teams

Excel

Word

SharePoint

Job description

NYSTEC is seeking an IT Coordinator to support the Information Technology and Corporate Information Security functions by coordinating administrative, operational, financial, compliance, and project-related activities that help the department deliver reliable, secure technology services.

This role manages invoice intake, maintains accurate records in IT and security systems, and assists with planning and coordination while supporting the growth of a long-term career in technology.