IT Coordinator

New York State Technology Enterprise Corporation (NYSTEC); City of Albany (NY); On-site; USD 31,000 - 39,000; Full time

Job summary

NYSTEC is seeking an IT Coordinator to support the Information Technology and Corporate Information Security functions by coordinating administrative, operational, financial, compliance, and project-related activities that help the department deliver reliable, secure technology services.

This role manages invoice intake, maintains accurate records in IT and security systems, and assists with planning and coordination while supporting the growth of a long-term career in technology.

Qualifications

• Strong organizational skills with multi-tasking能力.
• Detail-oriented with accurate record-keeping.
• Clear written and verbal communication with internal stakeholders.
• Ability to follow established processes and escalate issues when needed.
• Comfort using business systems and MS 365 apps.
• Interest in IT operations, procurement, governance and compliance.
• Ability to handle confidential information discreetly.
• Teamwork and independent work capability.

Responsibilities

• Coordinate routine IT and security admin activities with scheduling and tracking.
• Maintain Kanban boards and track USRs and workload.
• Manage IT invoice intake, validation, and routing with Finance and IT leadership.
• Keep records for IT purchases, renewals, contracts, invoices, and service requests.
• Update governance systems, asset inventory, and compliance platforms like Hyperproof.
• Organize meetings, document action items, track deliverables and follow up with stakeholders.
• Support IT procurement, vendor coordination, and renewal tracking.
• Develop reports, dashboards, and summaries of IT activities and priorities.
• Create SOPs, checklists, and knowledge articles for recurring IT tasks.
• Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Process adherence and escalation

MS 365 familiarity

Data management in systems

Willingness to learn IT operations

Governance and compliance interest

Confidentiality handling

Independent and collaborative work

Education

Associate degree in IT / business / communications

Tools

Outlook

Teams

Excel

Word

SharePoint

Job description

About Us

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About Us

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About The Role

The IT Coordinator supports NYSTEC’s Information Technology and Corporate Information Security functions by coordinating administrative, operational, financial, compliance, and project-related activities that help the department deliver reliable, secure technology services.

This role manages invoice intake and tracking, maintains accurate information in IT and security systems and tools, assists with planning and coordination activities, and supports the completion of recurring operational processes once supporting frameworks and workflows are established.

The position is well suited for a highly organized, detail-oriented individual who is interested in learning IT, cybersecurity, and business operations while building a long-term career in technology.

Key Responsibilities

• Coordinate routine IT and Corporate Information Security administrative and operational activities, including scheduling, planning support, follow-ups, documentation, and status tracking.
• Coordinate departmental operational workflows by maintaining Kanban boards, tracking Unusual Service Requests (USRs), facilitating work intake, identifying aging work items, and providing visibility into operational priorities and workload.
• Manage IT invoice intake, tracking, validation, and routing to ensure timely review, approval, and processing in coordination with Finance, vendors, and IT leadership.
• Maintain accurate records for IT and information security purchases, renewals, contracts, invoices, service requests, operational activities, and related departmental information.
• Populate, update, and maintain information in IT and governance systems, including operational tools, documentation repositories, asset inventory, and compliance management platforms such as Hyperproof.
• Assist with coordination of IT and information security projects and initiatives by organizing meetings, documenting action items, tracking deliverables, and following up with stakeholders.
• Support IT procurement, vendor coordination, renewal tracking, and governance activities by gathering information, preparing documentation, maintaining status visibility, and coordinating follow-up on assigned actions.
• Develop and maintain reports, trackers, dashboards, and summaries that provide visibility into IT activities, invoices, projects, and operational priorities.
• Create and maintain process documentation, checklists, knowledge articles, and standard operating procedure materials for recurring IT coordination activities.
• Perform other duties as assigned.

About You

Required Qualifications

• Effective organizational skills with the ability to manage multiple tasks, deadlines, follow-ups, and priorities.
• High attention to detail and commitment to maintaining accurate information, records, and documentation.
• Effective written and verbal communication skills, with the ability to interact professionally with internal stakeholders, vendors, and cross-functional teams.
• Ability to follow established processes while asking thoughtful questions and escalating issues when guidance is needed.
• Comfort working with business systems, spreadsheets, shared documents, ticketing tools, and Microsoft 365 applications such as Outlook, Teams, Excel, Word, and SharePoint.
• Ability to collect, organize, validate, and maintain data in systems using defined standards, templates, and procedures.
• Interest in learning IT operations, technology tools, procurement processes, project coordination, and business systems support.
• Familiarity with or interest in IT governance, information security, risk management, compliance, or audit processes.
• Ability to appropriately handle confidential, sensitive, and security-related information with discretion and professionalism.
• Ability to work independently on assigned tasks while collaborating effectively in a team environment.

Preferred/Desired Qualifications

• Experience in administrative coordination, IT operations, business operations, project coordination, customer service, technology support, procurement, or office operations preferred.
• Prior exposure to information technology, information security, business systems, procurement, vendor coordination, or project tracking is preferred but not required.

Education And Experience

• Associate degree in information technology, business administration, communications, or a related field required.
• An equivalent combination of advanced education, training, and experience will be considered.

The target hourly rate for this position is $22.85 – $28.56 per hour. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact [e-mail] if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.