IT Project Manager II - CX

Alliance of Professionals & Consultants, Inc.; Richardson (TX); On-site; USD 81,000 - 88,000; Full time

Job summary

Alliance of Professionals & Consultants, Inc. is seeking an IT Project Manager II for a 5-month contract in Richardson, TX.

You will lead customer-facing solution implementations across planning, execution, and deployment. The role requires a Bachelor’s degree and 5+ years of full lifecycle CX project management, with experience in CRM/Self-Service portals, Agile/Scrum/Waterfall, and tools like Asana, Trello, or Microsoft Project.

Qualifications

• Bachelor’s degree and 5+ years of full lifecycle CX project management.
• Experience leading CRM and Self-Service Portal implementations.
• Proficiency with Asana, Trello, or Microsoft Project; budget reporting.
• Strong written/verbal communication and stakeholder management.
• Experience managing diverse teams including internal and external resources.

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage risks and issues to minimize disruptions.
• Communicate project status to stakeholders at all levels.
• Facilitate project meetings, including kick-offs and steering reviews.
• Resolve conflicts during project execution.

Skills

Project management

Agile methodologies

Stakeholder communication

Budget management

Team leadership

Multitasking

Education

Bachelor’s degree

Tools

Asana

Trello

Microsoft Project

Job description

Job Title & Engagement

IT Project Manager II - 5-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)

Location

Onsite position located in Richardson, TX

Job Overview

As an IT Project Manager, you will be responsible for the implementation of customer-facing solutions, leading activities across the project lifecycle, from planning and implementation to final deployment. You will proactively identify and mitigate risks, monitor budgets and schedules, and provide regular progress updates to ensure the project is delivered on time and within budget.

Essential Job Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate the activities of cross-functional teams to ensure project requirements and deadlines are met.
• Identify and manage project risks and issues to minimize disruptions.
• Communicate project status and progress to stakeholders at all levels.
• Facilitate project meetings, including kick-off meetings, status updates, and steering committee reviews.
• Resolve conflicts and address challenges that arise during project execution.

Required Skills & Experience

• Bachelor’s degree plus 5+ years of Project Management experience leading the full lifecycle implementation of CX solutions such as CRM and Self-Service Portals.
• Strong knowledge of project management and agile methodologies (e.g., Agile, Scrum, Waterfall).
• Proficient in project management software (e.g., Asana, Trello, or Microsoft Project) and collaboration tools.
• Experience in budget management and financial reporting.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Ability to work collaboratively in a team-oriented environment.
• Experience managing diverse teams consisting of internal and external resources, both on- and off-shore.

Bonus

Project management certification, such as Project Management Professional (PMP) preferred.

Pay Range

A reasonable estimate of the pay range for this role is $59.00 - $64.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Equal Opportunity Employer

All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.