Customer Experience (CX) Project Manager

Staff Perm; Richardson (TX); On-site; USD 50,000 - 83,000; Part time

Benefits offered by this job

Benefits

Job summary

Staff Perm is seeking a dedicated Customer Experience (CX) Project Manager to lead the implementation of innovative customer-facing solutions and ensure project success from start to finish.

This onsite contract role in Richardson, TX requires 5+ years in CX project management with CRM and Self-Service Portals experience, strong budgeting and communication skills, and proficiency in PM tools like Asana, Trello, or MS Project.

Qualifications

• Bachelor’s degree required.
• 5+ years of Project Management experience leading CX solutions.
• 5+ years delivering CX initiatives (CRM, self-service portals).
• Strong knowledge of PM and agile methodologies (Agile, Scrum, Waterfall).
• Proficient with PM software (Asana, Trello, MS Project) and collaboration tools.
• Experience with budget management and financial reporting.

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage risks and issues to minimize disruptions.
• Provide status updates to stakeholders at all levels.
• Lead kickoff meetings, status updates, and steering committee reviews.
• Resolve challenges during project execution.

Skills

PM leadership

Agile methods

Stakeholder comms

Multitasking

Education

Bachelor’s degree

Tools

Asana

Trello

Microsoft Project

Job description

Seeking a dedicated Customer Experience (CX) Project Manager to lead the implementation of innovative customer-facing solutions and ensure project success from start to finish.

As a Customer Experience (CX) Project Manager, you will be responsible for managing the full project lifecycle of CX initiatives including CRM and Self‑Service Portals. Your role involves planning, risk management, budget oversight, and stakeholder communication to deliver high‑quality solutions on time and within budget.

Job Details

• LOCATION: Richardson, TX 76082 (Onsite)
• POSITION: Contract
• PAY RANGE: $60.00hr
• BENEFITS: Yes

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate the activities of cross‑functional teams to ensure project requirements and deadlines are met.
• Identify and manage project risks and issues to minimize disruptions.
• Communicate project status and progress to stakeholders at all levels.
• Facilitate project meetings, including kick‑off meetings, status updates, and steering committee reviews.
• Resolve conflicts and address challenges that arise during project execution.

Required Qualifications

• Bachelor’s degree.
• 5+ years of Project Management experience leading the full lifecycle implementation of CX solutions such as CRM and Self‑Service Portals.
• 5+ years of Customer Experience CX solutions such as CRM and Self‑Service Portals.
• Strong knowledge of project management and agile methodologies (e.g., Agile, Scrum, Waterfall).
• Proficient in project management software (e.g., Asana, Trello, or Microsoft Project) and collaboration tools.
• Experience in budget management and financial reporting.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Ability to work collaboratively in a team‑oriented environment.
• Experience managing diverse teams consisting of internal and external resources, both on‑ and off‑shore.

Preferred Qualifications

• Project management certification, such as Project Management Professional (PMP) preferred.

Work Environment

• Onsite work in Richardson, TX 76082.

All offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region.

This process is designed to ensure the safety and integrity of the workplace.

Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.