CX IT Project Manager: Lead Customer-Facing Implementations

Alliance of Professionals & Consultants, Inc.; Richardson (TX); On-site; USD 81,000 - 88,000; Full time

Job summary

Alliance of Professionals & Consultants, Inc. is seeking an IT Project Manager II for a 5-month contract in Richardson, TX.

You will lead customer-facing solution implementations across planning, execution, and deployment. The role requires a Bachelor’s degree and 5+ years of full lifecycle CX project management, with experience in CRM/Self-Service portals, Agile/Scrum/Waterfall, and tools like Asana, Trello, or Microsoft Project.

Qualifications

• Bachelor’s degree and 5+ years of full lifecycle CX project management.
• Experience leading CRM and Self-Service Portal implementations.
• Proficiency with Asana, Trello, or Microsoft Project; budget reporting.
• Strong written/verbal communication and stakeholder management.
• Experience managing diverse teams including internal and external resources.

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage risks and issues to minimize disruptions.
• Communicate project status to stakeholders at all levels.
• Facilitate project meetings, including kick-offs and steering reviews.
• Resolve conflicts during project execution.

Skills

Project management

Agile methodologies

Stakeholder communication

Budget management

Team leadership

Multitasking

Education

Bachelor’s degree

Tools

Asana

Trello

Microsoft Project

Job description

Alliance of Professionals & Consultants, Inc. is seeking an IT Project Manager II for a 5-month contract in Richardson, TX.

You will lead customer-facing solution implementations across planning, execution, and deployment. The role requires a Bachelor’s degree and 5+ years of full lifecycle CX project management, with experience in CRM/Self-Service portals, Agile/Scrum/Waterfall, and tools like Asana, Trello, or Microsoft Project.