IT Project Manager - Customer Experience Solutions

Staff Perm; Richardson (TX); On-site; USD 50,000 - 83,000; Part time

Benefits offered by this job

Benefits

Job summary

Staff Perm is seeking an IT Project Manager specializing in Customer Experience solutions to lead full lifecycle CX implementations, including CRM and self-service portals. You will plan, coordinate, and deploy CX technologies to boost user engagement and satisfaction, while managing risks, budgets, and schedules to ensure on-time, on-budget delivery.

The role requires 5+ years in CX project leadership, strong PM skills, and proficiency with tools like Asana, Trello, and MS Project.

Qualifications

• Bachelor’s degree required.
• 5+ years of Project Management experience leading CX solutions.
• Experience with CRM and Self-Service Portals.
• Strong knowledge of Agile, Scrum, and Waterfall methodologies.
• Proficient with PM software and collaboration tools.

Responsibilities

• Develop and maintain project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage risks, issues, and dependencies.
• Communicate status to stakeholders at all levels.
• Lead project meetings, kick-offs, and steering reviews.
• Resolve conflicts and address execution challenges.

Skills

Project management

Stakeholder communication

Cross-functional leadership

Agile/Scrum/Waterfall

Education

Bachelor’s degree

Tools

Asana

Trello

Microsoft Project

Job description

Join our team as an IT Project Manager specializing in Customer Experience solutions, where your expertise in CRM and Self-Service Portals will drive successful project implementations.

As an IT Project Manager focused on Customer Experience (CX), you will lead the full lifecycle implementation of customer-facing solutions. Your role includes planning, coordinating, and deploying CX technologies to enhance user engagement and satisfaction. You will manage risks, budgets, and schedules to ensure timely and on-budget delivery.

Job Details

• LOCATION: Richardson, TX 76082 (Onsite)
• POSITION: Contract
• PAY RANGE: $60.00hr
• BENEFITS: Yes

Responsibilities

• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate the activities of cross-functional teams to ensure project requirements and deadlines are met.
• Identify and manage project risks and issues to minimize disruptions.
• Communicate project status and progress to stakeholders at all levels.
• Facilitate project meetings, including kick-off meetings, status updates, and steering committee reviews.
• Resolve conflicts and address challenges that arise during project execution.

Required Qualifications

• Bachelor’s degree.
• 5+ years of Project Management experience leading the full lifecycle implementation of CX solutions such as CRM and Self-Service Portals.
• 5+ years of Customer Experience CX solutions such as CRM and Self-Service Portals.
• Strong knowledge of project management and agile methodologies (e.g., Agile, Scrum, Waterfall).
• Proficient in project management software (e.g., Asana, Trello, or Microsoft Project) and collaboration tools.
• Experience in budget management and financial reporting.
• Strong organizational and multitasking skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Ability to work collaboratively in a team-oriented environment.
• Experience managing diverse teams consisting of internal and external resources, both on- and off-shore.

Preferred Qualifications

• Project management certification, such as Project Management Professional (PMP) preferred.

Work Environment

• Onsite work in Richardson, TX 76082.

All offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region.

This process is designed to ensure the safety and integrity of the workplace.

Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.