IT Project Coordinator II — Remote Scheduling & Delivery

Astreya; Fremont (CA); Hybrid; USD 29,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Flexible Spending Account

Tuition Reimbursement

Paid Time Off

Paid Holidays

Life Insurance

Disability coverage

Job summary

Astreya is seeking a Project Coordinator II to plan and coordinate internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and similar tasks.

You will maintain project plans and schedules, gather requirements, provide weekly updates, track KPIs, escalate issues, and collaborate with regional teams. Flexibility for office and remote work is required, with occasional adjusted hours to align with colleagues.

Qualifications

• Associate’s degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Experience working with Microsoft Excel and Google Suite
• Excellent Communication skills, both verbal and written
• Previous experience with ticketing systems and/or project management system
• Understanding of or previous experience in a technology driven environment
• Proactive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Responsibilities

• Gather and maintain project requirement lists.
• Provides weekly project updates including action item updates.
• Schedules and coordinates project reviews and follows up on assigned actions.
• Effectively and accurately communicate status to the project team.
• Maintains and monitors project plans, project schedules, work hours and expenditures.
• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
• Takes part in organizing, attending and participating in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams responsible for project resources and ticket resolution.
• Assists with daily monitoring of the ticketing system, reassigning tickets where required.
• Produces regular reports as required.
• Assists with identifying trends or recurring problems and escalates to management for resolution.
• Assists with locating and defining new process improvement opportunities.
• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

Relationship building

Judgment under procedures

Flexibility

Excel and Google Suite

Effective communication

Ticketing systems experience

Technology environment

Proactive and dependable

Customer service

Team and independent work

Multitasking and prioritization

Decision making and problem solving

Confidentiality and decorum

Education

AA degree or equivalent

Tools

Ticketing systems

Project management tools

Job description

Astreya is seeking a Project Coordinator II to plan and coordinate internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and similar tasks.

You will maintain project plans and schedules, gather requirements, provide weekly updates, track KPIs, escalate issues, and collaborate with regional teams. Flexibility for office and remote work is required, with occasional adjusted hours to align with colleagues.