Project Coordinator II

Astreya Inc.; Fremont (CA); Hybrid; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health/dental/vision benefits

401k plan

Paid time off & holidays

Education & development programs

Job summary

Astreya Inc. is seeking a Project Coordinator II to plan and coordinate internal projects from initiation to delivery, often involving network, server, or software implementations. You will manage requirements, updates, reviews, and reporting while supporting regional teams and ticket resolution.

Flexibility for office and remote work is required. The role requires an associate degree with 2–5 years' related experience, strong Excel/Google Suite skills, excellent communication, and a proactive,

Qualifications

• Associate degree or equivalent and 2–5 years of related experience.
• Builds productive internal and external working relationships.
• Judgment within defined procedures; flexible to office/remote work.
• Experience with Excel and Google Suite.
• Excellent verbal and written communication.
• Ticketing systems or project management system experience.
• Tech-driven environment understanding.
• Proactive, dependable, and customer-focused.
• Able to work in a team or independently.
• Multitask and prioritize workload; good judgment and problem-solving.
• Maintain confidentiality and professional decorum.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action items.
• Schedule and coordinate project reviews and follow up on actions.
• Communicate status to the project team clearly.
• Maintain project plans, schedules, work hours and expenditures.
• Identify issues and escalate to the client manager when needed.
• Participate in stakeholder meetings and distribute notes.
• Collaborate with regional teams for resources and ticket resolution.
• Monitor ticketing system and reassign tickets as needed.
• Produce regular reports and identify trends for improvement.
• Develop and maintain knowledge of processes and procedures.

Skills

Relationship building

Judgment

Flexibility

Excel & Google Suite

Communication skills

Ticketing systems

Tech environment experience

Proactive attitude

Customer service

Teamwork & independence

Multitasking

Decision making

Confidentiality

Education

Associate degree or equivalent

Tools

Microsoft Excel

Google Workspace

Job description

What this Job Entails

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work.

Your Roles and Responsibilities

• Gather and maintain project requirement lists.
• Provides weekly project updates including action item updates.
• Schedules and coordinates project reviews and follows up on assigned actions.
• Effectively and accurately communicate status to the project team.
• Maintains and monitors project plans, project schedules, work hours and expenditures.
• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
• Takes part in organizing, attending and participating in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams responsible for project resources and ticket resolution.
• Assists with daily monitoring of the ticketing system, reassigning tickets where required.
• Produces regular reports as required.
• Assists with identifying trends or recurring problems and escalates to management for resolution.
• Assists with locating and defining new process improvement opportunities.
• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Other duties as required.

This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
• Experience working with Microsoft Excel and Google Suite
• Excellent Communication skills, both verbal and written
• Previous experience with ticketing systems and/or project management system
• Understanding of or previous experience in a technology driven environment
• Proactive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum

Preferred Qualifications

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

Salary Range $21.27 - $33.58 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program Wellness Days
• 401k Plan Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

About Us

We’re so glad you’re here. Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!