Senior IT Professional I

Texas A&M University System Offices; College Station (TX); On-site; USD 61,000 - 73,000; Full time

Job summary

Texas A&M University System Offices in College Station seeks a Senior IT Professional I to provide technical oversight for administering multiple SaaS applications and ensuring compliance with the unit's standards.

Responsibilities include configuring SaaS tools, monitoring performance, managing access controls, and coordinating with vendors for resolutions while developing training materials and supporting audits and data governance efforts.

Qualifications

• Bachelor's degree in an applicable field.
• Five years of related technology experience.
• Knowledge of ITSM/ITIL concepts and practices.

Responsibilities

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance and coordinate issue resolution with vendors.
• Manage user access, roles, and permissions per security policies.
• Support SaaS application implementations and upgrades.
• Develop interfaces with internal/external systems to support core functionality.

Skills

ITSM/ITIL concepts

IT architecture

Project management

Security policies

Multi-tasking

Education

Bachelor's degree in applicable field

Tools

SaaS platforms management

Identity management

Reporting tools

Job description

Job Title

Senior IT Professional I Agency

Organization

Texas A&M University System Offices Department IT Operations and Support

Job Location

College Station, Texas

Job Type

Staff

Proposed Minimum Salary

$5,500.00 - $6,500.00 per month commensurate with experience.

Benefits

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.

Job Description Summary

The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.

Responsibilities

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
• Manage user access, roles, and permissions in accordance with security policies.
• Support the implementation of SaaS applications and upgrades to existing systems.
• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).
• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.
• Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.
• Assist with developing and delivering training materials and sessions for end-users.
• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.
• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.
• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
• Participate in training and professional development sessions.
• Other duties as assigned.

Education and Experience

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related technology experience.

Knowledge, Skills and Abilities

• Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.
• Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.
• Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.
• Ability to multi-task and work cooperatively with others.

Registration, Certifications, and Licenses

• Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.

Preferred Qualifications

• Experience with administration of law enforcement records management systems.
• Experience with records retention schedules and compliance frameworks.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python).
• ITIL or other relevant certifications.
• Criminal Justice Information System (CJIS) Certified.

Other Requirements

This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer

The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.

Applicants

External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting.

Internal Applicants - This site lists job postings throughout The Texas A&M System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site.