Senior IT Professional I

Texas A&M University at Galveston; College Station (TX); Hybrid; USD 66,000 - 78,000; Full time

Benefits offered by this job

Job summary

The Senior IT Professional I role at Texas A&M University System Offices in College Station focuses on overseeing SaaS applications, ensuring security, and maintaining system integrity for critical university systems.

You will configure SaaS tools, monitor performance, and coordinate with vendors while supporting upgrades and data interfaces across ERP, Identity, and CRM platforms. The position emphasizes training, reporting, and process improvement.

Qualifications

• Bachelor's degree or equivalent experience in IT and security best practices.
• Minimum five years of related technology experience with SaaS environments.
• Knowledge of ITIL/ITSM processes and security/compliance requirements.

Responsibilities

• Configure and maintain SaaS applications and services.
• Monitor performance, troubleshoot, and coordinate with vendors.
• Manage user access, roles, and permissions per security policies.
• Support SaaS upgrades and integrate with internal systems.
• Develop interfaces with ERP, Identity, and CRM systems.
• Prepare reports and dashboards for compliance and operations.

Skills

ITSM/ITIL

SaaS Administration

Security & Compliance

Cloud Services

Data Reporting

Education

Bachelor's degree in information technology or related field

Tools

PowerShell

Python

Job description

Senior IT Professional I page is loaded## Senior IT Professional Ilocations: College Station, TXtime type: Full timeposted on: Posted Todayjob requisition id: R-097939**Job Title**Senior IT Professional I**Agency**Texas A&M University System Offices**Department**IT Operations and Support**Proposed Minimum Salary**Commensurate**Job Location**College Station, Texas**Job Type**Staff**Job Description**The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M - Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.**Salary:**$5,500.00 - $6,500.00 per month commensurate with experience.**Job Description Summary:**The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.**Responsibilities:**- Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).- Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.- Manage user access, roles, and permissions in accordance with security policies.- Support the implementation of SaaS applications and upgrades to existing systems.- Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).- Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.- Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.- Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.- Assist with developing and delivering training materials and sessions for end-users.- Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.- Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.- Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.- Participate in training and professional development sessions.- Other duties as assigned.**Education and Experience:**- Bachelor's degree in applicable field or equivalent combination of education and experience.- Five years of related technology experience.**Knowledge, Skills and Abilities:**- Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.- Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.- Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.- Ability to multi-task and work cooperatively with others.**Registration, Certifications, and Licenses:**- Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.**Preferred Qualifications:**- Experience with administration of law enforcement records management systems.- Experience with records retention schedules and compliance frameworks.- Knowledge of scripting or automation tools (e.g., PowerShell, Python).- ITIL or other relevant certifications.- Criminal Justice Information System (CJIS) Certified.**Other Requirements:**This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Veterans/Disability Employer.If you need assistance in applying for this job, please contact [phone].**Useful Links:**