Production Operations Support Technician / Computer Operator

Core-Mark; Spokane (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits from Day 1

Employee Stock Purchase Plan

401K employer matching

Education assistance

Paid time off

Job summary

Core-Mark seeks an IT Production Operations Support Technician to join our IT group. You will handle data processing operations at distribution centers and support, monitor, and maintain technology solutions across facilities in the U.S. and Canada. This full-time role keeps 24x7 operations running smoothly.

You will provide both hands-on and remote hardware support, troubleshoot, and collaborate with internal teams and vendors. We value growth and internal advancement.

Qualifications

• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end-user support, both local and remote.
• Knowledge of IT ticket handling systems.

Responsibilities

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

Skills

Learning ability

Root-cause analysis

Crisis escalation

Strong communication

Shift flexibility

After-hours support

Education

Post-secondary diploma in computer/networking systems

Tools

IBM iSeries

Atlassian Jira

Job description

Company Description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Why Join Core-Mark

Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

Position Details

• Compensation: $19 - $27/hr Depends on experience
• Work Location: 4007 N. Industrial Park 1st St. Spokane Valley, WA 99216
• Note: this is NOT a remote position

Position Purpose

IT Production Operations Support Technician is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark's Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.

The IT Production Operations group emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

In this role you will be part of a dynamic and collaborative team spread across the United States and Canada. We are a family that supports each other and brings out the best of all through knowledge sharing, fun, and camaraderie.

Responsibilities

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

The ideal candidate should possess the following

• Experience in learning and taking ownership of unfamiliar technology solutions
• Understanding of problem resolution methodologies and root-cause analysis
• Understanding of crisis escalation protocols
• Strong communication skills, both written and verbal
• Flexibility to occasionally work alternate shifts for training purposes
• Availability for infrequent after-hours support in crisis situations requiring local presence

Qualifications

• 2+ years of experience as a computer operator, technical support professional, or call center analyst
• Proficiency with Microsoft Office applications
• Familiarity with end-user support, both local and remote
• Knowledge of IT ticket handling systems

Preferred qualifications

• 3+ years of experience as a computer operator, technical support professional, or call center analyst
• Post-secondary diploma or degree in computer/networking systems, a related field of study, or equivalent experience
• Familiarity with IBM iSeries systems
• Familiarity with Atlassian Jira
• Availability for potential travel

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the 'Company') provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the 'EEO is the Law' poster and supplement; and (3) the Pay Transparency Policy Statement.