Industrial IT/OT Technician — 24/7 Production Support

iGPS Logistics, LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

OPTIMIZED LOGISTICS LLC in Dallas, TX seeks an Industrial IT Technician to own IT/OT at the plant. You will support end-user devices, plant networks, and manufacturing software while handling P1/SEV1 incidents and coordinating updates with corporate IT.

You will work closely with production and leadership, ensuring secure connectivity between IT and OT networks, and you will document topology and changes for ongoing uptime.

Qualifications

• Associate degree or equivalent hands-on IT/OT experience.
• Legal authorization to work in the United States.
• Experience with MES or shop-floor software (preferred).
• Strong IT/OT integration and networking knowledge.
• Ability to read electrical schematics and equipment manuals.

Responsibilities

• Provide on-site and remote IT/OT support for plant users (workstations, devices, printers).
• Maintain plant and office network infrastructure, switches, WLAN, VLANs and basic routing.
• Support Microsoft 365, OneDrive, SharePoint, Teams, and ERP/SCM systems.
• Coordinate firmware and software updates on IT/OT equipment; escalate to corporate IT as needed.
• Lead 24/7 P1/SEV1 incident response and root‑cause analysis for downtime events.
• Document local network topology, assets, and changes; mentor plant personnel.

Skills

Microsoft 365

Entra ID

SQL Server

Dynamics 365

Industrial networking

PLC & HMIs

Industrial robots

Electrical schematics

Troubleshooting

Education

Associate degree in IT/Industrial Technology

Tools

Studio 5000

RSLogix

PowerFlex drives

Job description

OPTIMIZED LOGISTICS LLC in Dallas, TX seeks an Industrial IT Technician to own IT/OT at the plant. You will support end-user devices, plant networks, and manufacturing software while handling P1/SEV1 incidents and coordinating updates with corporate IT.

You will work closely with production and leadership, ensuring secure connectivity between IT and OT networks, and you will document topology and changes for ongoing uptime.