Technical Support Technician

Covenant HR LLC; Bellevue (WA); On-site; USD 30,000 - 47,000; Part time

Job summary

Covenant HR LLC is seeking a Technical Support Technician for an onsite 5-month assignment in Bellevue, WA. The role provides hands-on IT help to business users, troubleshooting desktop hardware and software, and supporting Windows and Microsoft Office environments.

You will deploy and upgrade workstations, coordinate with vendors, use ServiceNow for ticketing, and contribute to IT operations across multiple offices, with limited travel as required.

Qualifications

• It/IT support experience with customer-focused responsibilities.
• Strong understanding of Windows environments and Microsoft Office.
• A+ Certification.

Responsibilities

• Provide hands-on technical support to users, troubleshooting desktop hardware and software.
• Configure and deploy desktop PCs and laptops.
• Install software, imaging, and PC deployments to support operations.
• Use ServiceNow to manage and resolve IT service requests and incidents.
• Collaborate with vendors to resolve complex issues.
• Support IT operations across multiple office locations.
• Occasional after-hours support as needed.

Skills

IT support

Windows OS

Microsoft Office

A+ Certification

Tools

ServiceNow

Job description

Company

Our client is a leading global provider of engineering, technology, and professional services, supporting complex infrastructure and business transformation initiatives across multiple industries. Known for its collaborative culture and commitment to innovation, the organization offers opportunities to work with talented teams in a dynamic, technology-driven environment.

Job Title

Technical Support Technician

Location

Onsite in Bellevue, WA (Local candidates only)

Role Type

5-month contract

Must Have Skills

• Proven experience in an IT support role with extensive customer support responsibilities.
• Strong understanding of Windows operating environments and extensive experience with Microsoft Office Suite.
• A+ Certification.
• Ability to travel as needed and successfully pass a company driving record review.

Responsibilities and Job Details

• Provide hands-on technical support to business users, troubleshooting and resolving desktop hardware, software, and IT-related issues.
• Configure, deploy, maintain, and upgrade desktop computers, laptops, and associated hardware.
• Perform software installations, system imaging, hardware upgrades, and PC deployments to support business operations.
• Utilize ServiceNow to manage, track, prioritize, and resolve IT service requests and incidents.
• Diagnose and troubleshoot Windows operating system issues, Microsoft Office applications, and standard desktop software packages.
• Install, configure, and maintain standard desktop applications and ensure systems are functioning efficiently.
• Collaborate with third-party maintenance engineers and vendors to resolve complex technical issues.
• Deliver exceptional customer service by communicating effectively with end users and providing timely technical assistance.
• Support IT operations across multiple office locations, including occasional business travel as needed.
• Participate in emergency IT support activities outside normal business hours when required.
• Contribute to IT improvement initiatives and individual projects focused on innovation, efficiency, and service delivery.
• Work collaboratively within a fast-paced IT support team while managing multiple priorities and maintaining a high level of responsiveness.