IT Operations Technician

PDS Tech, Inc.; Louisville (KY); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

Job summary

PDS Tech Commercial in Louisville, KY is hiring an IT Operations Technician to keep systems, devices, and infrastructure running smoothly for our steel-industry partner. You will support users, troubleshoot issues, and assist with IT projects in a busy industrial setting.

The role requires hands-on IT work, strong customer service, and readiness to work evenings or weekends as needed. Benefits and diverse technologies await in a manufacturing environment that values safety and reliability.

Qualifications

• 1 year of technical experience supporting users with computers, phones, and printers.
• IT-related associate degree, or 2 years of equivalent recent experience.
• Willingness to travel to support other divisions.
• Willingness to work weekends and nights as required.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide technical support via phone, email, chat, ticketing systems, and in person.
• Support onsite employees and remote locations.
• Install, configure, test, and support IT infrastructure and applications.
• Order, deploy, track, and manage inventory of IT equipment.
• Troubleshoot and maintain computers, phones, printers, servers, and network devices.
• Create and maintain user accounts and group memberships.
• Procure, configure, distribute, and support mobile devices.
• Assist with software installation, licensing, and troubleshooting.
• Create and maintain technical documentation.
• Participate in IT projects and rotate through on-call support.

Skills

Technical support

Customer service

Troubleshooting

Communications

On-site support

1 year experience

Education

IT-related associate degree

2 years equivalent experience

Tools

MS Windows

Office 365

Microsoft Intune

PowerShell

MDM solutions

Job description

Keep Manufacturing Connected—One System at a Time

PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel Manufacturing

Location: Louisville, KY | Schedule: 1st shift 8am to 5pm | Pay Rate: $30 to $34

PDS Tech Commercial is seeking a motivated IT Operations Technician to support day-to-day technology operations for a leading company in the steel industry. If you enjoy hands‑on IT work, solving problems, and supporting users in a fast‑paced industrial environment, this role offers a chance to make a real impact where technology meets manufacturing.

Role Summary & Impact

As an IT Operations Technician, you’ll play a vital role in keeping systems, devices, and infrastructure running smoothly across the local division. Your work directly supports employees, operations, and safety by ensuring reliable access to technology, applications, and equipment that power critical steel production and business processes.

What You’ll Do (Day-to‑Day Responsibilities)

• Provide technical support via phone, email, chat, ticketing systems, and in person
• Support both onsite employees and remote locations
• Install, configure, test, and support IT infrastructure and business applications
• Order, deploy, track, and manage inventory of new, used, and loaner IT equipment
• Troubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices
• Create and maintain user accounts and group memberships
• Procure, configure, distribute, and support mobile devices
• Assist with software installation, licensing, and troubleshooting
• Create and maintain technical documentation
• Participate in IT projects and perform additional duties as assigned
• Rotate through on‑call IT support, including evenings and weekends as needed

Safety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.

Required Qualifications

• Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers
• IT-related associate degree, or 2 years of equivalent recent experience
• Ability to travel as needed to support other divisions
• Willingness to work weekends and nights as required
• Strong troubleshooting, communication, and customer service skills

Preferred Qualifications (Nice to Have)

• Experience with MS Windows, Office 365, and mailbox setup
• Experience assembling, upgrading, and troubleshooting computer hardware and peripherals
• Experience supporting network equipment, conference room A/V, and security systems (cameras, badges)
• Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)
• Prior experience in a heavy industrial or manufacturing environment
• Helpdesk or customer support experience
• Certifications or knowledge including:
• AZ-900
• MD-102 Endpoint Administrator Associate
• Microsoft Intune fundamentals
• Experience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologies

Why Join Us?

• Be part of a team supporting a major leader in the steel industry
• Hands‑on exposure to diverse technologies in a real‑world industrial environment
• Strong culture of safety, teamwork, and dependability
• Opportunities to build technical skills and grow your IT career
• Work with supportive IT partners who value innovation and continuous improvement
• Make a visible impact supporting operations that truly matter

Pay Details: $30.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

• medical
• dental
• vision
• life insurance
• short‑term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.