IT Operations Tech (L2 Help Desk) - Mac/PC Support Pro

Covestic Inc; San Francisco, Northern (CA, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Covestic Inc. in San Francisco, CA seeks an IT Operations Technician to support local and global internal users, delivering high-quality technical and customer service.

The role covers Mac and PC environments, incident resolution, and proactive system monitoring during standard business hours. Responsibilities include hands-on hardware/software support, remote/onsite assistance, and coaching teammates to improve workflows while sustaining service metrics.

Qualifications

• Minimum 2 years of experience in a Help Desk role required.
• Demonstrable understanding of Mac OS from command line troubleshooting to resolving application failures required.
• Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required.

Responsibilities

• Provide hardware and software IT support and technical education to end users both remotely and onsite.
• Troubleshoots client-side network connectivity issues and assists with password resets and remote access.
• Supports user requests and performs break/fix or remote installations as needed.
• Supports AV for internal and customer facing events.
• Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
• Document systems and ensure processes are continually improved.

Skills

Help Desk experience

Mac OS troubleshooting

Slack/Teams/Google Workspace

Job description

Covestic Inc. in San Francisco, CA seeks an IT Operations Technician to support local and global internal users, delivering high-quality technical and customer service.

The role covers Mac and PC environments, incident resolution, and proactive system monitoring during standard business hours. Responsibilities include hands-on hardware/software support, remote/onsite assistance, and coaching teammates to improve workflows while sustaining service metrics.