Help Desk Technician II – Mac/Windows & VIP Support

Covestic Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

Covestic Inc is looking for a dynamic and bright Help Desk Technician in Washington, DC. Ideal candidates will have 3+ years of experience in Help Desk roles and demonstrate strong interpersonal skills. Responsibilities include troubleshooting client-side issues, supporting users, and leading ticket processes.

This vibrant work environment encourages professional growth as you help others tackle technical challenges. Join a team committed to delivering the best IT Help Desk experience.

Qualifications

• 3+ years of experience in a Help Desk role with walk-up service.
• Strong interpersonal communication skills with a high degree of empathy.
• Demonstrable understanding of Mac OS from command line troubleshooting.

Responsibilities

• Apply critical thinking to complex user requests.
• Troubleshoot client-side network connectivity issues.
• Support user requests and perform remote installations.
• Assist remote users with access problems.
• Lead in ticket processes and coach other technicians.
• Attend and participate in weekly team syncs.

Skills

Critical thinking

Interpersonal communication

Troubleshooting

Empathy

Knowledge of Mac OS

Collaboration tools (Slack, Teams, Google Workspace)

Microsoft Exchange

Knowledge of Windows

ServiceNow/Zendesk/Jira/Okta

Support iOS and Android devices

Video collaboration tools (Zoom, WebEx)

Active Directory basic administration

Education

HS Diploma or GED

Job description

Covestic Inc is looking for a dynamic and bright Help Desk Technician in Washington, DC. Ideal candidates will have 3+ years of experience in Help Desk roles and demonstrate strong interpersonal skills. Responsibilities include troubleshooting client-side issues, supporting users, and leading ticket processes.

This vibrant work environment encourages professional growth as you help others tackle technical challenges. Join a team committed to delivering the best IT Help Desk experience.