IT Operations & Support Specialist - Onsite Arlington

Crown Consulting Inc.; Arlington (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Job summary

Crown Innovations is seeking a customer focused Junior IT Operations & Support Specialist to provide day-to-day technology support for ~275 employees. This onsite Arlington role covers Windows/macOS, printers, networks, and business apps, with a hands-on help desk and asset management focus.

You will work with leadership and a third-party IT provider, escalating advanced issues as needed while delivering clear, practical explanations.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• Minimum of two years of professional IT help desk or desktop support experience.
• Hands-on experience with Windows and macOS environments.
• Strong customer service orientation and communication skills.

Responsibilities

• Serve as primary internal point of contact for employee technology support.
• Manage IT help desk and ticketing system; document and resolve requests.
• Provide in-person, remote, and phone-based technical assistance.
• Troubleshoot hardware, software, and connectivity issues; escalate as needed.
• Maintain IT asset records and assist with onboarding/offboarding.

Skills

Windows support

macOS support

Customer service

Communication

Education

Associate degree in Information Technology or related field

Tools

Microsoft 365

Microsoft Intune

Job description

Crown Innovations is seeking a customer focused Junior IT Operations & Support Specialist to provide day-to-day technology support for ~275 employees. This onsite Arlington role covers Windows/macOS, printers, networks, and business apps, with a hands-on help desk and asset management focus.

You will work with leadership and a third-party IT provider, escalating advanced issues as needed while delivering clear, practical explanations.