On-Site Federal IT Operations Analyst

Accenture-Federal-Services-2; Arlington (VA); On-site; USD 66,000 - 120,000; Full time

Job summary

Accenture Federal Services in Arlington, VA is seeking an IT Operations Analyst to provide on-site support for a government-focused tech environment. You will resolve issues, test complex platforms, and coordinate with vendors like Microsoft, Apple and Konica Minolta, while mentoring junior technicians and supporting leadership.

Required: at least 2 years in Windows 10 and Office 2016 support, 3 years in customer service, and the ability to work independently and as part of a team.

Qualifications

• Minimum 2 years experience in support/troubleshooting Windows 10 and Office 2016.
• Minimum 3 years experience providing customer service.
• Proven ability to work independently and as a team member.

Responsibilities

• Resolve issues affecting overall IT operations at Accenture Federal Services.
• Handle complex issues, perform in-depth testing, determine root cause.
• Collaborate with vendors (Microsoft, Apple, Konica Minolta) for troubleshooting.
• Mentor junior techs and provide support to C-Suite leadership.
• Document actions in tickets and ensure SLTs are met.
• Support end-user devices, apply security/compliance practices, and maintain assets.

Skills

Windows 10

Office 2016

Customer service

Independent worker

Team collaboration

Tools

Active Directory

Azure

Jamf Pro

CompTIA A+

Microsoft Desktop certs

Dell laptop repair

Printer remote management

Job description

Accenture Federal Services in Arlington, VA is seeking an IT Operations Analyst to provide on-site support for a government-focused tech environment. You will resolve issues, test complex platforms, and coordinate with vendors like Microsoft, Apple and Konica Minolta, while mentoring junior technicians and supporting leadership.

Required: at least 2 years in Windows 10 and Office 2016 support, 3 years in customer service, and the ability to work independently and as part of a team.