On-site IT Operations Specialist – Endpoint Support

Accenture PLC; Arlington (VA); On-site; USD 66,000 - 120,000; Full time

Job summary

Accenture Federal Services seeks an IT Operations Analyst to provide on-site support primarily at the Arlington office and related locations. You will resolve issues affecting IT operations, troubleshoot hardware/software, document actions in tickets, and assist with printer support and asset management.

Collaboration with vendors and senior staff is required. Strong Windows 10 and Office 2016 experience, plus 3+ years in customer service, are essential.

Qualifications

• Minimum 2 years experience in support/troubleshooting Microsoft Windows 10 and Office 2016.
• Minimum 3 years experience providing customer service.
• Proven ability to work independently and as a team member.

Responsibilities

• Resolve issues affecting AFS IT operations and provide on-site support.
• Troubleshoot hardware/software and coordinate with vendors.
• Document actions in tickets and maintain knowledge of workstations and policies.
• Support C-level executives and end-users with timely help.
• Assist with printer support and asset management updates.

Skills

Windows 10

Office 2016

Customer service

Tools

Active Directory

Azure

Jamf Pro

Job description

Accenture Federal Services seeks an IT Operations Analyst to provide on-site support primarily at the Arlington office and related locations. You will resolve issues affecting IT operations, troubleshoot hardware/software, document actions in tickets, and assist with printer support and asset management.

Collaboration with vendors and senior staff is required. Strong Windows 10 and Office 2016 experience, plus 3+ years in customer service, are essential.