Onsite IT Help Desk Tier 1 Technician - Arlington

The People Concern; Los Angeles (CA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern is hiring an IT Help Desk Tier 1 to provide frontline technical support in our Arlington Administration office, Los Angeles. You will diagnose and resolve hardware, software, and connectivity issues and assist with phones, copiers, and printers.

This role requires direct user support in person, by phone, or email, and occasional travel to other sites. Work is 100% onsite with a Monday–Friday schedule, 8:30am–5pm.

Qualifications

• CompTIA A+ certification or equivalent IT basics.
• High School Diploma or GED or equivalent required.
• Valid CA driver’s license with reliable auto insurance.

Responsibilities

• Diagnose and resolve hardware and software issues (workstations, printers, telephones, copiers).
• Set up workstations with computers and peripherals.
• Provide in-person, phone, and email end-user support.
• Log and track all help desk interactions; escalate when needed.
• Stay current with system information, changes, and updates.

Skills

CA Driver's license

Customer service

Problem solving

Education

High School Diploma or GED or Equivalent

CompTIA A+ Certification

Tools

Microsoft Office Applications

Job description

The People Concern is hiring an IT Help Desk Tier 1 to provide frontline technical support in our Arlington Administration office, Los Angeles. You will diagnose and resolve hardware, software, and connectivity issues and assist with phones, copiers, and printers.

This role requires direct user support in person, by phone, or email, and occasional travel to other sites. Work is 100% onsite with a Monday–Friday schedule, 8:30am–5pm.