IT Operations Support Specialist – End-User Tech

Peckham, Inc.; Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Peckham Inc. is seeking an IT Operations Support Administrator to focus on end-user computing, mobile devices, and timeclock systems. You will implement workstations, patch systems, and coordinate with IT groups while maintaining documented policies in a diverse computing environment.

The role includes on-site and remote desktop support, asset tracking, and administration of identity management. Travel up to 25% may be required to support local sites.

Qualifications

• High School Diploma or Equivalency.
• 1-3 years of experience in an IT help desk, technical support, or a desktop technician role.
• Certification in CompTIA A+, CompTIA Sec+, or ITIL Fundamentals, or ability to obtain within first year.

Responsibilities

• Troubleshoot and resolve customer inquiries within SLAs.
• Provide direct hardware/software support including peripherals.
• Desktop support onsite or remote as needed.
• Support company mobile devices per procedures for procurement and deployment.
• Maintain documented operational policies and procedures.

Skills

End-user support

Windows/Azure AD

SCCM/Intune

ITIL basics

On-site/Remote desktop

Education

Associate’s Degree or higher in Computer Technology

CompTIA A+/Sec+ or ITIL Fundamentals

Tools

ServiceNow

Jira

Remedy

Job description

Peckham Inc. is seeking an IT Operations Support Administrator to focus on end-user computing, mobile devices, and timeclock systems. You will implement workstations, patch systems, and coordinate with IT groups while maintaining documented policies in a diverse computing environment.

The role includes on-site and remote desktop support, asset tracking, and administration of identity management. Travel up to 25% may be required to support local sites.