IT Operations Support Specialist

Peckham, Inc.; Battle Creek (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Peckham Inc. in Battle Creek, MI seeks an IT Operations Support Administrator to assist end-user computing, mobile devices, and desktop environments. You will implement workstations, patch systems, test new hardware and software, and coordinate with other IT teams in a complex environment.

Responsibilities include frontline support, asset tracking, and administering identity services while following ITIL practices. Occasional on-call travel to local sites is required.

Qualifications

• 1-3 years of IT help desk or desktop technician experience.
• CompTIA A+, CompTIA Sec+, or ITIL Fundamentals certification or ability to obtain within 1 year.
• U.S. Citizenship required due to security clearances.
• Travel to worksites and community locations as needed.

Responsibilities

• Acknowledge, troubleshoot, and resolve customer inquiries within SLAs.
• Provide direct hardware/software support including printers and A/V equipment.
• Onsite or remote desktop support when possible.
• Support company-issued mobile devices: procurement, configuration, deployment.
• Maintain documented operational policies and procedures in a complex environment.
• Assist with asset tracking and use SCCM/Intune for desktop deployment.
• Administer identity management and Windows/Azure AD; support VDI platform.
• Provide guidance for entry level staff and contribute to knowledge base.

Skills

End-user support

Service desk

Windows OS

SCCM

Intune

Mobile devices support

Active Directory

ITIL

Travel up to 25%

Education

High School Diploma or Equivalency

Associate’s Degree or higher (preferred)

Tools

SCCM

Intune

ServiceNow

Remedy

Jira

Zendesk

Windows Active Directory

Job description

Peckham Inc. in Battle Creek, MI seeks an IT Operations Support Administrator to assist end-user computing, mobile devices, and desktop environments. You will implement workstations, patch systems, test new hardware and software, and coordinate with other IT teams in a complex environment.

Responsibilities include frontline support, asset tracking, and administering identity services while following ITIL practices. Occasional on-call travel to local sites is required.