IT Operations & End-User Support Specialist

Peckham; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Peckham Inc. is seeking an IT Operations Support Administrator to focus on end-user computing, device management, and policy documentation. The role emphasizes maintaining a robust end-user environment across Windows, mobile devices, and timekeeping systems.

The position involves onsite and occasional remote support, asset management, and collaboration with multiple IT teams to ensure service reliability and security compliance. A flexible, team-driven environment is offered.

Qualifications

• High school diploma or equivalent with IT support experience.
• Certifications such as CompTIA A+, CompTIA Sec+, or ITIL Fundamentals preferred or obtainable in first year.
• Associate degree or higher preferred for related IT fields.

Responsibilities

• Troubleshoot end-user hardware and software within established SLAs.
• Provide desktop and mobile device support onsite or remotely.
• Maintain asset tracking using SCCM and Intune.
• Create and maintain technical documentation and end-user guides.
• Assist with ITIL-aligned change management and processes.
• Participate in after-hours on-call rotation as required.

Skills

Customer Focus

IT Support Troubleshooting

Team Work

Time Management

Quality

Responsiveness

Education

High School Diploma

CompTIA A+ / CompTIA Sec+ / ITIL Fundamentals

Associate’s Degree or higher

Tools

Windows Active Directory

Azure Active Directory

SCCM

Intune

ServiceNow

Remedy

Jira

Zendesk

Microsoft 365

SharePoint

Entra

Job description

Peckham Inc. is seeking an IT Operations Support Administrator to focus on end-user computing, device management, and policy documentation. The role emphasizes maintaining a robust end-user environment across Windows, mobile devices, and timekeeping systems.

The position involves onsite and occasional remote support, asset management, and collaboration with multiple IT teams to ensure service reliability and security compliance. A flexible, team-driven environment is offered.