End-User IT Operations Specialist

Peckham, Inc.

Grand Rapids (MI)

On-site

USD 50,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

Generous PTO

Pet friendly work sites

Free fruit

Fitness classes

Massages available for purchase

Flexible work arrangements

Job summary

Peckham, Inc. is seeking an IT Operations Support Administrator in Grand Rapids, MI to support end-user computing, mobile devices, and timekeeping systems. The role emphasizes maintaining documented IT policies and procedures in a complex environment and requires on-site or remote desktop support, asset management, and collaboration across IT teams.

The candidate should have 1–3 years in IT help desk or desktop support, and may hold CompTIA A+/Sec+ or ITIL Fundamentals. U.S.

Qualifications

1-3 years of experience in IT help desk, technical support, or desktop technician roles.
Certifications such as CompTIA A+, Sec+, or ITIL Fundamentals preferred or obtainable within first year.
U.S. citizenship required due to security clearances and ability to travel as needed.

Responsibilities

Troubleshoot and resolve customer inquiries within established SLAs.
Provide direct hardware/software support including peripherals and AV equipment.
Desktop support on-site or remote, as needed.
Manage company-issued mobile devices: provisioning, configuration, and deployment.
Maintain documentation and asset management in line with IT policies.