IT Operations Support L3

Lancesoft; Atlanta (GA); Hybrid; USD 37,000 - 41,000; Full time

Job summary

Lancesoft is seeking an IT Operations Support L3 in Atlanta, GA. This hybrid role focuses on frontline systems infrastructure, monitoring Windows and Unix/Linux servers, web apps, storage, and databases. You will diagnose and resolve issues as part of a 24x7 environment.

Responsibilities include coordinating with vendors, documenting incidents, and ensuring disaster recovery readiness. Prior experience in a 24x7 ops center is highly valued.

Qualifications

• 5+ years of experience in a computer systems environment.
• Education in Computer Science, Computer Information Systems, or related field is highly desired.
• Experience in 24x7x365 operations center is highly desirable.

Responsibilities

• Monitor and manage the distributed computing environment including Windows and Unix/Linux servers.
• Provide first line problem diagnosis and resolution for computing systems.
• Coordinate with external vendors and service providers as needed.
• Monitor backup processes and disaster recovery for business-critical applications.
• Document issues and resolutions in detailed records for future reference.
• Identify opportunities to improve frontline tools and troubleshooting processes.

Skills

Troubleshooting

Analytical thinking

Communication

Team collaboration

Attention to detail

Education

Bachelor's degree in CS / CIS

Tools

Autosys

Control-M

Oracle Unified Assurance (OUA)

CA AutoSys

BMC Control-M

Windows Server

Unix / Linux

SQL databases

Oracle databases

IIS

DFS

Job description

Role IT Operations Support L3 Location Atlanta, GA (Hybrid) Duration 24+ months (Possible chances of conversion) Shift Fri-Sun (Night Shift) Pay Range $27-$30/hr. On W2.

Job Summary: This is a frontline systems infrastructure analyst position responsible for monitoring and managing the distributed computing environment consisting of the Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements: Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems. Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers. Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing networks. Provide centralized monitoring, first line problem diagnosis and resolution for computing systems including batch streams on open systems (Windows, Unix/Linux). When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record. Monitor backup processes associated with disaster recovery for business-critical applications. Provide first line problem determination and recovery for abnormal termination (abends) of applications. Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation. Detailed, in-depth troubleshooting of events that involve the health and availability of the computing environment.

Competencies: In-depth knowledge of computing systems troubleshooting techniques and concepts. Practical experience working with computing systems and respective alarm information. Working knowledge of the OUA (Oracle Unified Assurance) application. Experience running batch jobs in Autosys and Control-M Working knowledge of computer systems/networks: Windows physical/virtual/clustered servers UNIX/Linux servers Exchange servers SQL databases Oracle databases Internet Information Services (IIS) Distributed File System (DFS) Working knowledge of Production Application Support tools and Automated Schedulers: CA AutoSys BMC Control-M

Characteristics: Responsible for modeling behaviors that support our values. Demonstrate our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment. Strong analytical and troubleshooting skills. Possess attention to detail. Professional oral and written communication skills. Excellent listening and comprehension skills. Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments. Ability to build relationships and work in a team atmosphere. Ability to provide and accept feedback. Communicate progress, problems, and best practices to management and team. Embrace change. Work proactively. Take ownership and initiative.

Education / Experience: An education in Computer Science, Computer Information Systems, or related field and/or 5 years’experience in computer systems environment are highly desired for this position. Previous experience working in 24x7x365 operations center is highly desirable.