L3 IT Support Engineer

Gcs-Recruitment-Specialists; Michigan; On-site; USD 34,000 - 55,000; Full time

Job summary

Gcs-Recruitment-Specialists is seeking an L3 IT Support Engineer to support critical infrastructure across multiple facilities. The role involves hands-on hardware deployments, troubleshooting, and maintaining site operations in live environments.

You will work with Amazon site teams to provide onsite support during peak periods, performing imaging, cabling, fiber work, and change management per SOPs. Requires 1+ year data center experience and strong hardware knowledge.

Qualifications

• 1+ year hands-on technical experience in data center or live-site environments.
• Experience building, imaging, and deploying hardware at scale.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Comfortable working in Windows 11 and Linux command-line environments.

Responsibilities

• Build, image, configure, and deploy hardware across facilities.
• Provide device, peripheral, and connectivity issue support.
• Perform Layer 1/2 troubleshooting, including cabling and port diagnostics.
• Install and support fiber cabling and rack-and-stack activities.
• Execute change management tasks per SOPs.
• Respond to incidents in a live operational environment.
• Escalate issues when outside documented procedures.
• Manage and update tickets in enterprise ticketing systems.
• Assist new team members and support continuous improvement.

Skills

Windows 11

Linux CLI

Troubleshooting

Data center experience

Structured cabling

Fiber optics

On-site support

Education

CompTIA A+ certification

Tools

ServiceNow

Job description

L3 IT Support Engineer (11990) White, Georgia

Job Title: L3IT Support Engineer
Contract: 12+ Months Contract (Extension Potential)
Schedule: Must be flexible to work day shifts, front-half nights, or back-half nights

Job Description:

We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands-on technical role working in a live, mission-critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.

As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.

Key Responsibilities

• Build, image, configure, and deploy hardware equipment across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Required Qualifications

• Minimum 1 year of hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command-line environments.
• Ability to follow documented processes and standard operating procedures.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience working in data centers or mission-critical facilities.
• CompTIA A+ certification or equivalent practical experience.
• Experience using ServiceNow or other ticketing platforms.
• Familiarity with rack-and-stack deployments.

Shift Patterns

Candidates must be open to working any of the following schedules based on site allocation:

• Sunday to Wednesday | 2:30 PM – 12:00 AM
• Thursday to Sunday | 2:30 PM – 12:00 AM
• Monday to Friday | 9:00 AM – 5:00 PM