Infrastructure Operations Analyst

Synergis; Naperville (IL); Remote; USD 41,000 - 58,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

Commuter benefits

Job summary

Synergis is seeking an IT Operations/Support professional for a 12+ month contract. The role covers monitoring, diagnosing, and resolving issues across Windows, Unix/Linux, web apps, and databases, with a weekend night schedule and remote work local to Naperville.

You will document resolutions, coordinate with vendors and teams, and pursue process improvements. Up to $36/hr on a W2 basis, requiring strong troubleshooting and communication skills.

Qualifications

• Fundamental knowledge of infrastructure event management tools and frontline support tools and resources.
• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and associated alarm information.
• Working knowledge of Windows physical, virtual, and clustered servers; UNIX/Linux servers; and Exchange servers.
• Working knowledge of SQL databases and Oracle databases.
• Working knowledge of production application support tools and automated schedulers, including CA AutoSys and BMC Control-M.
• Strong analytical, troubleshooting, organizational, communication, listening, and comprehension skills.

Responsibilities

• Monitor, diagnose, and resolve issues across Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, and SQL Server databases.
• Provide centralized monitoring and first‑line problem diagnosis and resolution for computing systems, including batch streams on Windows and Unix/Linux systems.
• Track and document issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business‑critical applications.
• Provide first‑line problem determination and recovery for abnormal application terminations.
• Coordinate repair efforts with external vendors, companies, and internal systems groups.
• Identify process improvement opportunities involving frontline tools, processes, and troubleshooting documentation.

Skills

Infrastructure event management

Frontline support tools

Systems troubleshooting

Windows/UNIX/Linux knowledge

SQL & Oracle databases

AutoSys & Control-M

Analytical skills

Communication skills

Education

Computer Science or related field

Tools

CA AutoSys

BMC Control-M

Job description

LOCATION:

Remote, but needs to be local to Naperville, AL

ANTICIPATED DURATION:

12+ Month Contract

SCHEDULE:

Friday, Saturday, and Sunday | 7 PM – 7 AM ET (fixed weekend night shift)

PAY:

Up to $36/hr W2 ONLY

Responsibilities:

• Monitor, diagnose, and resolve issues across Windows, Unix/Linux, web applications, enterprise storage, Oracle databases, and SQL Server databases.


• Provide centralized monitoring and first‑line problem diagnosis and resolution for computing systems, including batch streams on Windows and Unix/Linux systems.


• Track and document issues and resolutions in detail as a permanent record.


• Monitor backup processes associated with disaster recovery for business‑critical applications.


• Provide first‑line problem determination and recovery for abnormal application terminations.


• Coordinate repair efforts with external vendors, companies, and internal systems groups.


• Identify process improvement opportunities involving frontline tools, processes, and troubleshooting documentation.

Requirements:

• Fundamental knowledge of infrastructure event management tools and frontline support tools and resources.


• In‑depth knowledge of computing systems troubleshooting techniques and concepts.


• Practical experience working with computing systems and associated alarm information.


• Working knowledge of Windows physical, virtual, and clustered servers; UNIX/Linux servers; and Exchange servers.


• Working knowledge of SQL databases and Oracle databases.


• Working knowledge of production application support tools and automated schedulers, including CA AutoSys and BMC Control‑M.


• Strong analytical, troubleshooting, organizational, communication, listening, and comprehension skills.

Preferred Experience:

• Education in Computer Science, Computer Information Systems, or a related field.


• Five years of experience in a computer systems environment.


• Previous experience working in a 24x7x365 operations center.


• Working knowledge of the OUA (Oracle Unified Assurance) application.


• Experience running batch jobs in AutoSys and Control‑M.

The hourly pay rate range for this position is $ 30.00 to $ 38.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.