System Administrator 4

Mbi Llc; Glen Allen (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Senior Enterprise IT Operations Support Specialist in Glen Allen, Virginia. This role involves providing senior-level support, coordinating with technical teams, managing multiple priorities, and ensuring system availability. The ideal candidate will have extensive experience in enterprise systems monitoring, incident response, and operational documentation development. Strong communication skills and the ability to work independently while being part of a 24x7 on-call rotation are essential. Competitive benefits are offered.

Qualifications

• 5+ years of experience in enterprise systems monitoring and incident response.
• 5+ years in production operations support for online, batch, and file transfer systems.
• 3+ years in batch job scheduling and root cause analysis.
• Researches complex issues, communicates status and next steps to stakeholders, documents activities in service management systems, and ensures issues are resolved in accordance with established workflows and timelines.
• Maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.
• Consults with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.
• Reviews technical documentation, identifies operational risks, and communicates potential impacts to management.
• Participates in a 24x7 on-call rotation as part of a team-based operations model.
• Manages multiple priorities, works independently with minimal supervision, communicates clearly with technical and non-technical stakeholders, and consistently demonstrates sound judgment, professionalism, and customer service orientation.

Responsibilities

• Provides senior-level enterprise IT operations support.
• Coordinates with technical teams for system availability and issue resolution.
• Maintains and updates operational documentation, including runbooks.
• Researches complex issues, communicates status and next steps to stakeholders, documents activities in service management systems, and ensures issues are resolved in accordance with established workflows and timelines.
• Maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.
• Consults with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.
• Reviews technical documentation, identifies operational risks, and communicates potential impacts to management.
• Participates in a 24x7 on-call rotation as part of a team-based operations model.
• Manages multiple priorities, works independently with minimal supervision, communicates clearly with technical and non-technical stakeholders, and consistently demonstrates sound judgment, professionalism, and customer service orientation.

Skills

Enterprise systems monitoring and incident response across Linux and Windows environments

Production operations support for online, batch, and file transfer systems

Batch job scheduling, execution, and failure analysis using enterprise schedulers (BMC Control-M or equivalent)

Root cause analysis and troubleshooting of system, application, and infrastructure issues

ITIL-aligned operational support

Service desk and customer support skills

Operational documentation development and maintenance

Ability to work independently while coordinating with cross-functional technical teams

Strong written and verbal communication skills

Ability to support a 24x7 operations environment

UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl)

Familiarity with enterprise monitoring and alerting tools

Knowledge of application lifecycle support and production readiness practices

Job description

Responsibilities

• Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support.
• Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.
• Provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs.
• Researches complex issues, communicates status and next steps to stakeholders, documents activities in service management systems, and ensures issues are resolved in accordance with established workflows and timelines.
• Maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.
• Consults with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.
• Reviews technical documentation, identifies operational risks, and communicates potential impacts to management.
• Participates in a 24x7 on-call rotation as part of a team-based operations model.
• Manages multiple priorities, works independently with minimal supervision, communicates clearly with technical and non-technical stakeholders, and consistently demonstrates sound judgment, professionalism, and customer service orientation.

Skill Matrix

• Enterprise systems monitoring and incident response across Linux and Windows environments. Required 5
• Production operations support for online, batch, and file transfer systems. Required 5
• Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent. Required 3
• Root cause analysis and troubleshooting of system, application, and infrastructure issues. Required 5
• ITIL-aligned operational support, including incident, problem, and service request management. Required 3
• Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders. Required 4
• Operational documentation development and maintenance, including runbooks and playbooks. Required 3
• Ability to work independently while coordinating with cross-functional technical teams. Required 5
• Strong written and verbal communication skills for documenting issues, workflows, and resolutions. Required 5
• Ability to support a 24x7 operations environment, including on-call rotation. Required 3
• UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl). Highly desired 3
• Familiarity with enterprise monitoring and alerting tools. 2 2
• Knowledge of application lifecycle support and production readiness practices. 3