Production Line Support ( 4798 - Ohio )

Sharp Decisions; Anna (OH); Vor Ort; USD 30.000 - 39.000; Vollzeit

Zusammenfassung

Sharp Decisions is seeking a Line Support Technician to provide on-site Tier I support for production line applications and devices in Anna, OH. The role requires working on a B-shift schedule (2:30pm–11pm; Fri till 12am) with on-site presence four days per week. W2 employment and on-site work are required.

You will assist plant floor users, troubleshoot end-user devices, and participate in technology upgrades and monitoring of Tier 1 systems to maintain production continuity.

Qualifikationen

• Experience supporting Windows 7/10, Active Directory, LAN/Networking.
• Experience using MS Office and ticketing applications.
• Experience executing processes on an AIX/UNIX environment.
• Experience managing 2nd/3rd level support calls (Tier 1/2).
• Demonstrated hardware troubleshooting for printers, scanners, desktops/laptops.

Aufgaben

• Plant floor support for Tier 1 computer systems and end-user devices.
• Interact with plant floor users to understand production line processes.
• Support technology upgrades and Tier 1 system implementations.
• Review and react to monitoring systems for Tier 1 computer systems.

Kenntnisse

Windows support

Active Directory

Networking

MS Office

Ticketing systems

AIX/UNIX

Tiered support

Hardware support

Process documentation

Analytical skills

Communication

Time management

Adaptability

Tools

GALC/ALC

Jobbeschreibung

Location Details: Anna, OH

Work Type:Onsite - 4 days per week

W2 Only

RESPONSIBILITIES

This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escape to appropriate support group if and when incidents occur.

WHAT WILL THIS PERSON BE WORKING ON

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems


• Interaction with plant floor users and clients (in order to understand production line processes and customers)


• Support projects such as technology upgrades\\implementations of Tier 1 computer systems


• Review, understand and react to various monitoring systems for Tier 1 computer systems

WANTS

• Experience supporting computer applications and end-user computing devices


• Experience supporting Windows 7/10, Active Directory, LAN/Networking


• Experience using MS-Office, and problem ticketing applications


• Experience executing processes on an AIX/UNIX environment


• Experience managing 2nd level support calls (Level 1)


• Experience managing 3rd level support calls (Level 2)


• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices


• Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems


• Ability to follow and document processes


• Ability to adapt/learn in a changing environment


• Experience with general IT processes and development methodologies


• Solid analysis, proven problem solving and decision-making skills


• Good time management and prioritization skills


• Strong communication skills both verbal and written