Operations & Support Analyst

State Industrial Products; Hebron (OH); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

State Industrial Products is seeking an Operations and Support Analyst to manage and monitor batch jobs, ensuring system integrity and uptime. You will troubleshoot hardware, software, mobile devices, printers, and peripherals while supporting corporate and field staff.

You will work on SAP, SQL, and other scheduling tools, provide IT support for Office 365, Azure AD, and related systems, and participate in installations, training, and issue resolution in a collaborative IT Operations team.

Qualifikationen

• Bachelor’s degree in IT or related field or equivalent experience.
• 2–5 years in IT operations, system support, or infrastructure monitoring.
• Strong troubleshooting and communication skills; ability to work with minimal supervision.

Aufgaben

• Manage and monitor corporate application operational jobs (SAP, SQL, scheduling tools).
• Monitor services including Office 365, VM hosting, file backups and EDR.
• Provide SAP application support: analysis, system management, troubleshooting.
• Deliver IT support to onsite and remote staff; handle multiple tickets concurrently.
• Document requests clearly and maintain accurate records.
• Assist with asset management and system monitoring processes.
• Support common office apps (Office 365, Azure AD, Teams, Acrobat).
• Learn new applications and technologies; collaborate with technical teammates.

Kenntnisse

IT operations

System monitoring

SAP

SQL

Office 365

Azure AD

IT troubleshooting

Ausbildung

Bachelor's degree in Information Technology

Tools

Backup solutions

EDR

VM monitoring tools

Ticketing systems

Azure AD tools

Jobbeschreibung

POSITION SUMMARY:

The Operations and Support Analystis responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate,warehouseand field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performinginstallationsand training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.

POSITION RESPONSIBILITIES:

• Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs
• Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)
• Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
• IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees
• Ability to work multiple concurrent issues using a ticket management system
• Identify patterns of support requests which may be indicative of systemic issues
• Clearly communicate and document each support request with detail
• Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)
• Follow department policies and procedures with accuracy
• Manage asset management system
• Manage and follow processes for system monitoring and alerting
• Demonstrated appropriate working knowledge of corporate systems
• Demonstrated successful task management experience
• Demonstrated ability to comprehend and solve complex business and technical issues
• Outstanding ability to learn new applications and technologies
• Ability to learn from technical experts
• Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
• Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management
• Special projects, as assigned

POSITION REQUIREMENTS:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
• Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
• Resolve issues prior to business hours including responding to issues outside of normal working hours
• Excellent troubleshooting and communication skills
• Ability to travel (minimal)