IT Operations Center Analyst

Endure Technology Solutions; Norristown (Montgomery County); On-site; USD 34,000 - 55,000; Full time

Job summary

Endure Technology Solutions is seeking an IT Operations Center Analyst to support a 24x7 production environment. The role requires a rotating shift schedule, including weekends, to ensure continuous system stability and quick resolution of incidents.

The ideal candidate will monitor critical production environments, troubleshoot issues, coordinate with subject matter experts, and provide detailed incident reports. Strong communication is essential in a fast-paced, collaborative setting.

Qualifications

• Experience in 24x7 production operations.
• Strong troubleshooting across hardware and software environments.
• Excellent communication and coordination skills.
• Ability to work rotating shifts, including weekdays and weekends.

Responsibilities

• Monitor and support production IT systems in a 24x7 environment.
• Identify, troubleshoot, and resolve infrastructure and application issues.
• Escalate incidents to appropriate support teams when required.
• Coordinate restoration activities to minimize downtime.
• Work closely with internal IT teams, business users, and stakeholders.
• Analyze alerts from monitoring tools and take corrective actions.
• Provide detailed shift handover updates and incident reporting.

Skills

Troubleshooting

Monitoring tools

Incident management

Communication

Rotating shifts

Job description

IT Operations Center Analyst (24x7 Operations Support)

Type: Long term contract

We are looking for an experienced IT Operations Center Analyst to support a 24x7 production operations environment. This role requires working in a rotating shift schedule:

(including weekdays and weekends)

The selected candidate will be responsible for monitoring critical production technology environments, troubleshooting operational issues, coordinating with Subject Matter Experts, and ensuring system stability with minimal business impact.

Key Responsibilities:

• Monitor and support production IT systems in a 24x7 environment
• Identify, troubleshoot, and resolve infrastructure and application issues
• Escalate incidents to appropriate support teams when required
• Coordinate restoration activities to minimize downtime
• Work closely with internal IT teams, business users, and stakeholders
• Analyze alerts from monitoring tools and take corrective actions
• Provide detailed shift handover updates and incident reporting

Required Skills & Experience:

• Strong troubleshooting and diagnostic skills
• Knowledge across multiple hardware and software technologies
• Ability to work effectively in a fast-paced operations environment
• Experience with monitoring tools, incident management, and operational support
• Strong communication and coordination skills

This is an excellent opportunity for professionals who thrive in mission-critical operations and enjoy solving complex technical issues in a collaborative environment.