IT Operations Specialist — On-Site Manufacturing Support

Firstoption Workforce Solutions; Cibolo (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

FirstOption Workforce Solutions is seeking an IT Operations Specialist to provide hands‑on technology support across a large manufacturing facility. You will help keep daily operations running smoothly by supporting employees, deploying IT equipment, and resolving technical issues on site.

The role requires 3+ years of IT support experience, strong customer service, and the ability to work independently in office and plant-floor environments.

Qualifications

• Requires a Bachelor's degree in IT or a related field.
• Minimum 3 years of progressive IT support experience in enterprise or MSP.
• Experience supporting Windows endpoints, M365, AD, printers, and asset inventory.
• Certifications such as Network+/Security+ or CCNA are desirable.
• Strong troubleshooting and customer service skills.
• Ability to work independently in both office and plant-floor environments.

Responsibilities

• Serve as the primary help desk contact, troubleshoot, resolve, document, and escalate issues as needed.
• Prepare, configure, deploy, replace, and recover computers and related equipment for hires, transfers, and replacements.
• Provide hands-on IT support across the manufacturing facility for devices, printers, and network connectivity.
• Manage employee accounts and access via Microsoft 365, Active Directory, and email groups.
• Oversee the Yodeck digital-signage system: ensure availability, device setup, troubleshooting, and scheduling.
• Maintain accurate IT asset and inventory records for devices, software, and issued equipment.
• Manage service tickets from intake to resolution with clear user updates.
• Perform routine maintenance, software installs, updates, and security checks.

Skills

Windows endpoints

Microsoft 365

Active Directory

IT asset inventory

Troubleshooting

Customer service

Communication

Problem-solving

On-site support

Education

Bachelor's degree in Information Technology, Computer Science, MIS, Cybersecurity, or related field

Tools

Microsoft 365

Active Directory

Windows deployment tools

Job description

FirstOption Workforce Solutions is seeking an IT Operations Specialist to provide hands‑on technology support across a large manufacturing facility. You will help keep daily operations running smoothly by supporting employees, deploying IT equipment, and resolving technical issues on site.

The role requires 3+ years of IT support experience, strong customer service, and the ability to work independently in office and plant-floor environments.