IT Specialist

Firstoption Workforce Solutions; Cibolo (TX); Vor Ort; USD 55.000 - 60.000; Vollzeit

Zusammenfassung

FirstOption Workforce Solutions is seeking an IT Operations Specialist to provide hands‑on technology support across a large manufacturing facility. You will help keep daily operations running smoothly by supporting employees, deploying IT equipment, and resolving technical issues on site.

The role requires 3+ years of IT support experience, strong customer service, and the ability to work independently in office and plant-floor environments.

Qualifikationen

• Requires a Bachelor's degree in IT or a related field.
• Minimum 3 years of progressive IT support experience in enterprise or MSP.
• Experience supporting Windows endpoints, M365, AD, printers, and asset inventory.
• Certifications such as Network+/Security+ or CCNA are desirable.
• Strong troubleshooting and customer service skills.
• Ability to work independently in both office and plant-floor environments.

Aufgaben

• Serve as the primary help desk contact, troubleshoot, resolve, document, and escalate issues as needed.
• Prepare, configure, deploy, replace, and recover computers and related equipment for hires, transfers, and replacements.
• Provide hands-on IT support across the manufacturing facility for devices, printers, and network connectivity.
• Manage employee accounts and access via Microsoft 365, Active Directory, and email groups.
• Oversee the Yodeck digital-signage system: ensure availability, device setup, troubleshooting, and scheduling.
• Maintain accurate IT asset and inventory records for devices, software, and issued equipment.
• Manage service tickets from intake to resolution with clear user updates.
• Perform routine maintenance, software installs, updates, and security checks.

Kenntnisse

Windows endpoints

Microsoft 365

Active Directory

IT asset inventory

Troubleshooting

Customer service

Communication

Problem-solving

On-site support

Ausbildung

Bachelor's degree in Information Technology, Computer Science, MIS, Cybersecurity, or related field

Tools

Microsoft 365

Active Directory

Windows deployment tools

Jobbeschreibung

Introduction

Are you an experienced IT professional who enjoys solving technical challenges and supporting a fast-paced manufacturing environment? FirstOption Workforce Solutions is seeking an IT Operations Specialist to provide hands‑on technology support throughout a large manufacturing facility. This position plays an important role in keeping daily operations running smoothly by supporting employees, managing IT equipment and user accounts, troubleshooting technical issues, and maintaining reliable technology systems. The ideal candidate is customer‑focused, technically capable, organized, and comfortable working independently in both office and plant‑floor environments.

Responsibilities

• Serve as a primary point of contact for IT help desk requests, troubleshooting, resolving, documenting, and escalating technical issues as needed.
• Prepare, configure, deploy, replace, and recover computers and related equipment for new hires, employee transfers, and equipment replacements.
• Provide hands‑on technical support throughout the manufacturing facility for computers, mobile devices, printers, scanners, conference‑room technology, network connectivity, and business applications.
• Manage employee accounts and access through Microsoft 365, Active Directory, email distribution groups, shared resources, and other approved business systems.
• Support daily operations of the facility's Yodeck digital‑signage system, including display availability, device setup, troubleshooting, and content scheduling coordination.
• Maintain accurate IT asset and inventory records for computers, monitors, mobile devices, printers, peripherals, software assignments, and equipment issued to employees.
• Manage assigned service tickets from initial request through resolution, maintaining accurate documentation and communicating updates to users.
• Perform routine computer maintenance, software installations, system updates, security checks, and troubleshooting.
• Maintain IT procedures, equipment setup checklists, support documentation, and user guides. Assist with employee training and communicate system changes or outages.
• Support IT projects, equipment rollouts, facility changes, audits, and shutdown activities.
• Coordinate with IT specialists, business departments, vendors, and Aisin IT organizations while escalating infrastructure, cybersecurity, and application issues to the appropriate technical teams.
• Provide occasional after‑hours, weekend, shutdown, and emergency support as needed.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, or a related field
• Minimum of 3 years of progressive IT support experience in an enterprise or managed service provider (MSP) environment.
• Experience supporting Windows endpoints, Microsoft 365, Active Directory, computer deployments, user accounts, printers, mobile devices, and IT asset inventory.
• CompTIA Network+, CompTIA Security+, Microsoft role‑based certification, Cisco CCNA, or comparable technical certification required.
• Strong troubleshooting, analytical, and problem‑solving abilities.
• Excellent customer service and communication skills, with the ability to explain technical information to employees at all levels.
• Ability to manage competing priorities, work independently, maintain accurate records, and support a large manufacturing facility.
• Understanding of endpoint security, user access management, data protection, and cybersecurity best practices.
• Valid driver's license and ability to provide on‑site and occasional after‑hours support.

Schedule

Full‑time, on‑site position. Occasional after‑hours, weekend, shutdown, and emergency support may be required.

Pay Rate

$55,000–$60,000 annually, depending on experience and qualifications.

Location

San Antonio, TX

Additional Information

• This position supports both office and active manufacturing environments and requires frequent movement throughout the facility.
• Experience supporting manufacturing or other 24/7 operations is strongly preferred.
• Limited travel may be required for training or support activities.
• This position does not have direct supervisory responsibilities but may coordinate activities with vendors, temporary resources, interns, and other support personnel.

ABOUT US

FirstOption Workforce Solutions exists to help people build better lives by connecting individuals with meaningful employment opportunities and helping businesses find the talent they need to succeed. We believe in maintaining an urgency of service, doing what we say we are going to do, and creating opportunities that make a difference. Anything worth doing is worth doing right. Our mission is to inspire and empower individuals to build better lives.

EEO STATEMENT

FirstOption Workforce Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local laws.