IT Support Technician II — Manufacturing IT & Onsite Setup

Module X Solutions LLC; Shreveport (LA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Descripción de la vacante

Module X Solutions is seeking an IT Support Technician II to join our small, dynamic IT team. Reporting directly to the IT Manager, you will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment.

This role combines hands‑on technical support with significant physical tasks, including installing equipment and running network cables, to ensure the seamless operation of our IT infrastructure.

Formación

• :Minimum 3 years' IT support experience troubleshooting hardware, software, and networks.
• Manufacturing environment experience is preferred but not required.
• Formal certifications (A+/Network+) are a plus but not required.

Responsabilidades

• Resolve employee IT requests for hardware, software, printing, and network connectivity.
• Document steps and resolutions; maintain knowledge base and handoffs.
• Install and maintain desktops, laptops, printers, and peripherals in office and shop areas.
• Assist with Windows Server and Office 365 applications; coordinate with vendors as needed.
• Support onboarding, password resets, MFA, and access provisioning.
• Assist with safety and lifting procedures and follow established policies.

Conocimientos

Windows 11

Microsoft 365

Networking basics

Troubleshooting

Customer support

Educación

Associate degree in Information Technology

Herramientas

Sage 100

Autodesk Vault/Inventor

SharePoint Online

Power Apps

Descripción del empleo

Module X Solutions is seeking an IT Support Technician II to join our small, dynamic IT team. Reporting directly to the IT Manager, you will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment.

This role combines hands‑on technical support with significant physical tasks, including installing equipment and running network cables, to ensure the seamless operation of our IT infrastructure.