IT Operations Specialist: Helpdesk, Security & Asset Control

State-of-South-Carolina; South Carolina; Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Public Service Loan Forgiveness

Paid parental leave

Health, dental, vision, long-term and

Fifteen days of annual leave

Fifteen days of sick leave

Thirteen paid holidays

State Retirement Plan

Descripción de la vacante

State of South Carolina’s Treasurer’s Office seeks an IT Operations Specialist to assist IT personnel, end users, and business partners, ensuring programs and equipment meet user needs. You will provide methodical IT services, resolve routine issues, and document outcomes.

Responsibilities include first-contact support, ticketing, asset management, and security compliance, with ongoing learning and collaboration across teams. A competitive benefits package accompanies the role.

Formación

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 2 years IT Helpdesk experience.
• Knowledge of IT concepts, information security concepts, and regulatory standards (NIST, COBIT, FedRAMP).
• Experience in IT project management and implementing IT solutions.
• Excellent documentation skills and ability to explain security concepts to non-technical audiences.

Responsabilidades

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Deliver consistent, high-touch IT support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Work collaboratively with all team members as an active, contributing member of the team.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Manage security and distribution group membership in line with agency access policies.
• Perform post-maintenance testing after MSP maintenance windows and report issues.
• Open, track, and follow up on tickets with MSPs through resolution.
• Document requests, resolutions, and user feedback in the agency’s ticketing system.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices; coordinate warranty or vendor repairs.
• Maintain IT asset inventory and audit-ready records.
• Maintain confidentiality and security when handling sensitive financial and accounting data.

Conocimientos

IT Helpdesk

Customer support

Ticketing system

Security concepts

Documentation

Team collaboration

Educación

Bachelor’s degree in IT/CS or related field

Herramientas

Ticketing system

Descripción del empleo

State of South Carolina’s Treasurer’s Office seeks an IT Operations Specialist to assist IT personnel, end users, and business partners, ensuring programs and equipment meet user needs. You will provide methodical IT services, resolve routine issues, and document outcomes.

Responsibilities include first-contact support, ticketing, asset management, and security compliance, with ongoing learning and collaboration across teams. A competitive benefits package accompanies the role.