IT Operations Specialist

State-of-South-Carolina; South Carolina; In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Public Service Loan Forgiveness

Paid parental leave

Health, dental, vision, long-term and

Fifteen days of annual leave

Fifteen days of sick leave

Thirteen paid holidays

State Retirement Plan

Descrizione del lavoro

State of South Carolina’s Treasurer’s Office seeks an IT Operations Specialist to assist IT personnel, end users, and business partners, ensuring programs and equipment meet user needs. You will provide methodical IT services, resolve routine issues, and document outcomes.

Responsibilities include first-contact support, ticketing, asset management, and security compliance, with ongoing learning and collaboration across teams. A competitive benefits package accompanies the role.

Competenze

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 2 years IT Helpdesk experience.
• Knowledge of IT concepts, information security concepts, and regulatory standards (NIST, COBIT, FedRAMP).
• Experience in IT project management and implementing IT solutions.
• Excellent documentation skills and ability to explain security concepts to non-technical audiences.

Mansioni

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Deliver consistent, high-touch IT support with a focus on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Work collaboratively with all team members as an active, contributing member of the team.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Manage security and distribution group membership in line with agency access policies.
• Perform post-maintenance testing after MSP maintenance windows and report issues.
• Open, track, and follow up on tickets with MSPs through resolution.
• Document requests, resolutions, and user feedback in the agency’s ticketing system.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices; coordinate warranty or vendor repairs.
• Maintain IT asset inventory and audit-ready records.
• Maintain confidentiality and security when handling sensitive financial and accounting data.

Conoscenze

IT Helpdesk

Customer support

Ticketing system

Security concepts

Documentation

Team collaboration

Formazione

Bachelor’s degree in IT/CS or related field

Strumenti

Ticketing system

Descrizione del lavoro

The South Carolina State Treasurer’s Office is hiring for an IT Operations Specialist.

This position will assist IT personnel, end users and business partners to ensure that programs, systems, and equipment meet user’s needs and are understood by users. This role provides IT services using methodical problem recognition, research, isolation and resolution steps.

This position is responsible for:

• Serving as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Delivering consistent, high-touch support with a focus on first-response resolution.
• Troubleshooting and resolving routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Working collaboratively with all team members as an active, contributing member of the team.
• Escalating complex problems to senior IT staff or managed service providers while keeping users informed.
• Processing account setup, password resets, and access requests in line with agency policies and security standards.
• Managing security and distribution group membership in line with agency access policies.
• Performing post-maintenance testing after managed service provider maintenance windows and report issues.
• Opening, tracking, and following up on tickets with managed service providers through resolution.
• Documenting requests, resolutions, and user feedback in the agency’s ticketing system.
• Educating users on IT best practices, system usage, and agency technology guidelines.
• Supporting IT initiatives and projects under supervision, such as equipment rollouts and software updates.
• Performing occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
• Maintaining IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
• Maintaining strict confidentiality and security when handling sensitive financial and accounting data.

This position also includes an excellent benefits package:

• Public Service Loan Forgiveness eligibility.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• Fifteen days of annual (vacation) leave per year.
• Fifteen days of sick leave per year.
• Thirteen paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A bachelor’s degree in information technology, computer science, or a related field, or an equivalent combination of education and experience. Minimum of two (2) years of IT Helpdesk experience.

Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field.

Must be able to establish and maintain effective working relationships with others and communicate in a clear and concise manner. Ability to understand and carry out complex written and oral instructions. Ability to analyze and reduce complex technical data to logical order. May be called upon to implement systems under strict deadlines. Occasional on-call duty may be required. Must be able to safely lift and carry equipment, files, books and reports weighing up to 50 pounds. Must be able to sit, stand, and walk for intermittent periods of time. Must be able to reach, bend, and twist at the waist to perform filing, desk work and operate general office equipment.