ServiceNow Administrator/Developer

360 IT Professionals; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is seeking a ServiceNow Administrator/Developer to support development and configuration within the ServiceNow platform. Responsibilities include designing workflows, collaborating to document business requirements, and providing technical solutions. The ideal candidate has strong experience in ServiceNow development and SCRUM/Agile methodologies. This is a 12-month contract role based in California with a start date of July 10th.

Qualifications

• Experience in ServiceNow development, configuration, and support.
• Proficient in defining and documenting technical requirements.
• Ability to design and develop workflows and scripts.

Responsibilities

• Support development and configuration in various ServiceNow areas.
• Collaborate to define and document requirements.
• Develop, test, and implement solutions in ServiceNow.
• Conduct training sessions for stakeholders.

Skills

ServiceNow development and configuration

SCRUM / Agile methodologies

Technical problem-solving

Workflow design

Tools

ServiceNow

CMS

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Role: ServiceNow Administrator/Developer

Location: Universal City, CA (LA Area)

Duration: 12 MONTH Contract MINIMUM

Start Date: July 10th

Qualifications:

Responsibilities:

• Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.
• Collaborate with team members to define, analyze, understand and document business and technical requirements.
• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
• Formulate testing approach, test cases and document them.
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
• Participate / conduct code walkthroughs. Develop coding standards.
• Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
• Create technical architecture, design and user guide documentation.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Analyze, troubleshoot, and remedy identified system issues.
• Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.
• Provide on-call support when Production issues occur.