IT Operations Specialist — End-User Support & Maintenance

PPFAS Mutual Fund; Town of Delhi (NY); On-site; USD 3,600 - 6,200; Full time

Job summary

PPFAS Mutual Fund seeks an IT Support professional to provide first-level technical support to end users, assist with routine IT operations, and monitor system health across multiple branches. The role includes patching, backups, and coordination during upgrades.

The ideal candidate has 1–2 years of IT experience, a relevant IT degree, and strong troubleshooting, documentation, and customer-service skills. Travel between offices may be required.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 1–2 years of experience in IT Support, Helpdesk, System Administration, or a similar role.

Responsibilities

• Provide first-level technical support to users for hardware, software, network, email, and application-related issues.
• Troubleshoot and resolve day-to-day IT incidents and service requests in a timely manner.
• Escalate complex issues to senior IT personnel when required.
• Assist users with workstation setup, software installation, printer configuration, and peripheral device support.
• Maintain accurate records of incidents, requests, and resolutions.
• Perform regular and scheduled IT maintenance activities as per established procedures.
• Assist in patch management, software updates, antivirus updates, and operating system maintenance.
• Ensure backups are completed successfully and report any failures or anomalies.
• Maintain IT asset inventory and update documentation as required.
• Assist in managing networking equipment including firewalls, routers, switches, and Wi‑Fi infrastructure.
• Monitor network connectivity and ensure stable operation of IT services.
• Assist the IT team during infrastructure, system, application, and network upgrade activities.
• Support deployment of new hardware, software, and technology solutions.
• Participate in IT projects, deployments, migrations, and testing activities.
• Coordinate with users during planned maintenance and upgrade windows.
• Conduct daily health checks of servers, network devices, applications, and critical IT services.
• Monitor system performance, storage utilization and security alerts.
• Report identified issues, risks, or abnormal system behaviour to the IT team.
• Maintain health check reports and operational documentation.
• Maintain IT operational records, checklists, and standard operating procedures.
• Ensure adherence to IT security policies, standards, and best practices.
• Assist in IT audits, compliance reviews and documentation updates.

Skills

Hardware troubleshooting

Windows/Linux/macOS

Microsoft 365

Active Directory

DNS/DHCP

Networking fundamentals

Endpoint management

Documentation

Education

Diploma / Bachelor's Degree in IT or related field

Tools

Virtualization basics

Cloud basics

Backup concepts

Job description

PPFAS Mutual Fund seeks an IT Support professional to provide first-level technical support to end users, assist with routine IT operations, and monitor system health across multiple branches. The role includes patching, backups, and coordination during upgrades.

The ideal candidate has 1–2 years of IT experience, a relevant IT degree, and strong troubleshooting, documentation, and customer-service skills. Travel between offices may be required.