IT Support Specialist — End-User Tech & Security

Illinois Mutual Life Insurance Company; Peoria (IL); Hybrid; USD 46,000 - 50,000; Full time

Benefits offered by this job

Compressed 4 1/2-day work week

No monthly premium cost for employee医疗

Paid time-off accrual and holidays

401(k) plan with immediate vesting

On-site cafeteria

Job summary

Illinois Mutual Life Insurance Company is seeking a Technical Support Specialist in its Information Technology group. The role provides end-user technical support, resolves moderately complex issues, and focuses on operational efficiency, performance metrics, and security-related administration.

You will work independently with minimal supervision, assist with onboarding and IT initiatives, and help maintain smooth day-to-day operations across devices, OS, and enterprise applications.

Qualifications

• Associate degree in Computer Science or Information Technology or equivalent with 2–4 years of practical IT experience.
• Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft 365 or Azure) preferred.
• Experience with Active Directory and Azure AD (Entra ID) administration.
• Working knowledge of Microsoft Windows operating systems.
• Working knowledge of LAN/WAN networking and troubleshooting.
• Working knowledge of virtualization platforms.
• Experience with endpoint management and deployment tools.
• Strong analytical and problem-solving skills; ability to mentor junior technicians.

Responsibilities

• Provide advanced support and general IT services to internal and external customers.
• Manage incoming contacts (calls, tickets, walk-ups); document, prioritize, and resolve complex issues.
• Troubleshoot and resolve moderately complex hardware, software, and access-related issues.
• Perform advanced restorative actions to resolve recurring or escalated issues.
• Maintain ownership of assigned/escalated tickets to meet service metrics and SLAs.
• Identify trends and recurring issues; recommend solutions and improvements.
• Escalate complex incidents to senior-level support when necessary.
• Create and maintain knowledge base documentation.

Skills

Strong communication

Documentation skills

Teamwork

Problem-solving

Mentor juniors

Education

Associate Degree in Computer Science or Information Technology

Tools

Active Directory

Azure AD

Windows Server

Networking (LAN/WAN)

Virtualization tools

Job description

Illinois Mutual Life Insurance Company is seeking a Technical Support Specialist in its Information Technology group. The role provides end-user technical support, resolves moderately complex issues, and focuses on operational efficiency, performance metrics, and security-related administration.

You will work independently with minimal supervision, assist with onboarding and IT initiatives, and help maintain smooth day-to-day operations across devices, OS, and enterprise applications.