IT Support Specialist — End-User Tech Solutions

United Fidelity Bank, fsb; Lincoln (NE); On-site; USD 52,000 - 70,000; Full time

Job summary

United Fidelity Bank, fsb is seeking a Technical Support Analyst to analyze needs, support end users, and troubleshoot issues across locations. The role emphasizes timely problem solving by telephone or email and maintaining high security standards. Weekend/evening work may be required.

The candidate should have at least two years of relevant experience, a technical bachelor’s degree is preferred, and familiarity with Windows 11 and banking environments is advantageous.

Qualifications

• Minimum of two years’ relevant experience in technical support.
• Bachelor’s degree in a technical field preferred.
• Banking industry experience is a plus and Windows 11 knowledge is highly preferred.

Responsibilities

• Provide desktop support to end users via phone, email, or chat.
• Diagnose, troubleshoot, and resolve hardware/software issues.
• Install and configure operating systems and applications.
• Log and classify incidents in the help desk system and strive for first-contact resolution.
• Follow procedures and maintain confidentiality and security of information.
• Coordinate with senior IT staff for escalations as needed.

Skills

Two years experience

Windows 11

Troubleshooting

Communication skills

Independent and team work

Education

Bachelor's degree in technical field

Job description

United Fidelity Bank, fsb is seeking a Technical Support Analyst to analyze needs, support end users, and troubleshoot issues across locations. The role emphasizes timely problem solving by telephone or email and maintaining high security standards. Weekend/evening work may be required.

The candidate should have at least two years of relevant experience, a technical bachelor’s degree is preferred, and familiarity with Windows 11 and banking environments is advantageous.