IT Operations Specialist - End-User & SaaS Admin (Hybrid)

SoftWriters; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SoftWriters, a technology solutions company serving LTC pharmacies, is seeking an IT Operations Specialist to join our growing team in Pittsburgh. This hybrid role centers on end-user support, identity management, and technology operations.

You will manage Active Directory and Microsoft Entra ID, oversee SaaS licenses, coordinate asset purchases, and contribute to AI-enabled deployments while delivering excellent service to employees.

Qualifications

• 3+ years of IT support, IT operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills within Windows environments.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN.
• Experience working with ticketing systems and support workflows.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities and work independently.

Responsibilities

• Serve as a primary point of contact for employee technology support requests.
• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Coordinate SaaS licenses, provisioning, and renewals.
• Support technology implementation and upgrades.
• Assist with AI-enabled applications adoption, training, and governance.

Skills

IT support experience

Microsoft 365

Windows troubleshooting

Networking fundamentals

Ticketing systems

Communication

Prioritization

Education

Associate’s or Bachelor’s degree in Information Technology, Business Technology, or related field

Tools

Active Directory

Microsoft Entra ID

Job description

SoftWriters, a technology solutions company serving LTC pharmacies, is seeking an IT Operations Specialist to join our growing team in Pittsburgh. This hybrid role centers on end-user support, identity management, and technology operations.

You will manage Active Directory and Microsoft Entra ID, oversee SaaS licenses, coordinate asset purchases, and contribute to AI-enabled deployments while delivering excellent service to employees.