IT Operations Specialist

SoftWriters, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work schedule

Brand-new North Shore office

Top workplace award

Job summary

SoftWriters, Inc. seeks an IT Operations Specialist to join our growing team in Pittsburgh. You will deliver end-user support, manage accounts, and oversee SaaS licensing and renewals.

Hybrid work from our Pittsburgh office with core days Tue–Thu; you will participate in deployments, asset management, and AI-enabled app initiatives to drive Healthcare technology forward.

Qualifications

• 3+ years of IT support, IT operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills in Windows environments.

Responsibilities

• Provide end-user IT support for hardware, software, and network issues.
• Manage user accounts via Active Directory and Entra ID.
• Oversee SaaS licensing and renewals; track assets and renewals.
• Assist with deployments and IT projects including AI-enabled apps.

Skills

IT support

Microsoft 365

Windows troubleshooting

Networking basics

Ticketing systems

Education

Information Technology degree or related field

Tools

Active Directory

Microsoft Entra ID

VPN

Job description

Job Category: Information Systems
Requisition Number:ITOPE018807

IT Operations Specialist – SoftWriters

More Than a Technology Company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.

The Opportunity

We're seeking anIT Operations Specialistto join our growing team and help shape the future of healthcare technology.

Location:Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports To:IT Manager
FLSA Status:Exempt

What You'll Do

End User Support

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.

User Account & Device Administration

• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations

• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.
• Manage the lifecycle of technology assets from procurement through retirement
• Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

• Participate in technology implementation and upgrade projects
• Assist with application deployments, system enhancements, and process improvements
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization

What We’re Looking For

Required:

• 3+ years of IT support, IT operations, or systems support experience
• Experience supporting Microsoft 365 applications and services
• Strong troubleshooting skills within Windows environments
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience working with ticketing systems and support workflows
• Strong organizational, communication, and customer service skills
• Ability to manage competing priorities and work independently

Preferred:

• Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
• Experience managing Active Directory and/or Microsoft Entra ID
• Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience
• Relevant Microsoft or CompTIA certifications

Success in This Role

Within your first year, you will:

• Become a trusted resource for employee technical support.
• Independently manage onboarding and offboarding activities.
• Maintain accurate technology asset and licensing records.
• Improve IT processes and documentation.

Why You’ll Love Working Here

Meaningful Work

Your contributions support technology that helps pharmacies provide critical patient care.

Modern Work Environment

Brand-new North Shore office with modern amenities and Pittsburgh skyline views.

Recognized Top Workplace

Consistently voted one of Pittsburgh's top employers.

Our Values in Action

• Innovators, Thought Leaders, Teachers
• Accountability and Ownership
• Customer-Centric
• Unyielding Integrity
• One Team, Family Spirit

Note:This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.

Equal Opportunity Employer/Protected Veterans/Individuals withDisabilities

The contractor will not discharge or in any other manner discriminateagainst employees or applicants because they have inquired about,discussed, or disclosed their own pay or the pay of another employeeor applicant. However, employees who have access to the compensationinformation of other employees or applicants as a part of theiressential job functions cannot disclose the pay of other employeesorapplicants to individuals who do not otherwise have access tocompensation information, unless the disclosure is (a) in response toa formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conductedby the employer, or (c) consistent with the contractor’s legal duty tofurnish information. 41 CFR 60-1.35(c).

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