Technical Support Specialist

Prequel Solutions; Pittsburgh (Allegheny County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule (3 days onsite / 2 days remote)

Stable work environment with strong employee retention

Job summary

Prequel Solutions is seeking a Technical Support Specialist in Pittsburgh, PA, for a 6-month contract-to-hire role. This position focuses on providing Tier 1 and Tier 2 support, assisting with Microsoft 365, and managing device deployments.

The ideal candidate should have 2-3 years of IT support experience, excellent troubleshooting skills, and the ability to handle customer inquiries effectively. The role offers a hybrid schedule with 3 days onsite and 2 remote.

Qualifications

• 2-3 years of IT support, Help Desk, or Desktop Support experience.
• Experience with Microsoft 365 and Windows environments.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users.
• Assist with user onboarding, device deployment, and account administration.
• Manage and resolve support tickets through the service desk platform.

Skills

Technical support

Troubleshooting

Customer service

Device management

Microsoft 365

Job description

Pittsburgh, PA (Hybrid) | 6-Month Contract-to-Hire

Prequel Solutions is seeking a Technical Support Specialist for a stable Pittsburgh-based organization. This role is ideal for an IT professional with 2-3 years of experience who is looking to expand beyond traditional Help Desk responsibilities and gain exposure to Microsoft cloud technologies, device management, and IT operations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users
• Support Microsoft 365, Entra ID, and Windows environments
• Assist with user onboarding, device deployment, and account administration
• Maintain IT asset inventory and equipment records
• Manage and resolve support tickets through the service desk platform
• Assist with endpoint management, software deployments, and patching activities
• Perform initial review of reported phishing emails and security concerns
• Support a cloud-based phone system through basic troubleshooting and escalation

Qualifications

• 2-3 years of IT support, Help Desk, or Desktop Support experience
• Experience with Microsoft 365 and Windows environments
• Familiarity with Entra ID (Azure AD) and user account administration
• Strong troubleshooting and customer service skills
• Experience with ticketing systems

Highlights

• Hybrid schedule (3 days onsite / 2 days remote)
• Stable work environment with strong employee retention