IT Operations Specialist

SoftWriters; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SoftWriters, a technology solutions company serving LTC pharmacies, is seeking an IT Operations Specialist to join our growing team in Pittsburgh. This hybrid role centers on end-user support, identity management, and technology operations.

You will manage Active Directory and Microsoft Entra ID, oversee SaaS licenses, coordinate asset purchases, and contribute to AI-enabled deployments while delivering excellent service to employees.

Qualifications

• 3+ years of IT support, IT operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills within Windows environments.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN.
• Experience working with ticketing systems and support workflows.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities and work independently.

Responsibilities

• Serve as a primary point of contact for employee technology support requests.
• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Coordinate SaaS licenses, provisioning, and renewals.
• Support technology implementation and upgrades.
• Assist with AI-enabled applications adoption, training, and governance.

Skills

IT support experience

Microsoft 365

Windows troubleshooting

Networking fundamentals

Ticketing systems

Communication

Prioritization

Education

Associate’s or Bachelor’s degree in Information Technology, Business Technology, or related field

Tools

Active Directory

Microsoft Entra ID

Job description

More Than a Technology Company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.

IT Operations Specialist – SoftWriters

The Opportunity

We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)

Reports To: IT Manager

FLSA Status: Exempt

What You'll Do

End User Support

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.

User Account & Device Administration

• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations

• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination

• Manage the lifecycle of technology assets from procurement through retirement
• Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

• Participate in technology implementation and upgrade projects
• Assist with application deployments, system enhancements, and process improvements
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization

Required

What We're Looking For

• 3+ years of IT support, IT operations, or systems support experience
• Experience supporting Microsoft 365 applications and services
• Strong troubleshooting skills within Windows environments
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience working with ticketing systems and support workflows
• Strong organizational, communication, and customer service skills
• Ability to manage competing priorities and work independently

Preferred

• Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
• Experience managing Active Directory and/or Microsoft Entra ID
• Associate’s or Bachelor’s degree in Information Technology, Business Technology, or related field, or equivalent experience
• Relevant Microsoft or CompTIA certifications

Success in This Role

Within Your First Year, You Will

• Become a trusted resource for employee technical support.
• Independently manage onboarding and offboarding activities.
• Maintain accurate technology asset and licensing records.
• Improve IT processes and documentation.

Why You’ll Love Working Here

Meaningful Work

Your contributions support technology that helps pharmacies provide critical patient care.

Modern Work Environment

Brand-new North Shore office with modern amenities and Pittsburgh skyline views.

Recognized Top Workplace

Consistently voted one of Pittsburgh's top employers.

Our Values in Action

• Innovators, Thought Leaders, Teachers
• Accountability and Ownership
• Customer-Centric
• Unyielding Integrity
• One Team, Family Spirit

Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.

SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship status, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.