Hybrid IT Ops Specialist - Windows, 365 & SaaS

Verathon Inc; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

SoftWriters is seeking an IT Operations Specialist to join our growing team in Pittsburgh. This hybrid role focuses on end-user support, device and account management, SaaS governance, and contributing to IT projects that improve reliability and security across the organization.

You will troubleshoot Windows, manage Microsoft 365 services, handle AD/Entra ID user accounts, and collaborate with vendors on licensing and deployments, while delivering excellent service to staff.

Qualifications

• 3+ years of IT support, operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills in Windows environments.
• Understanding of TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience with ticketing systems and support workflows.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities and work independently.
• Preferred: IT procurement, vendor management, or SaaS app experience.
• Preferred: Active Directory / Entra ID administration.
• Preferred: IT certifications (Microsoft, CompTIA).

Responsibilities

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.
• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.
• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.
• Manage the lifecycle of technology assets from procurement through retirement.
• Work with vendors to obtain quotes, process renewals, and manage orders.
• Participate in technology implementation and upgrade projects.
• Assist with application deployments, system enhancements, and process improvements.
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization.

Skills

IT support

Microsoft 365

Windows troubleshooting

Networking fundamentals

Ticketing systems

Communication

Prioritization

Education

Associate's or Bachelor's degree in IT / related field

Microsoft or CompTIA certifications

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 Admin Center

Job description

SoftWriters is seeking an IT Operations Specialist to join our growing team in Pittsburgh. This hybrid role focuses on end-user support, device and account management, SaaS governance, and contributing to IT projects that improve reliability and security across the organization.

You will troubleshoot Windows, manage Microsoft 365 services, handle AD/Entra ID user accounts, and collaborate with vendors on licensing and deployments, while delivering excellent service to staff.