IT Operations Specialist

RXinsider LTD.; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Modern office environment

Top workplace recognition

Job summary

SoftWriters, Inc. is seeking an IT Operations Specialist to join our growing team in hybrid Pittsburgh, PA.

You will be the primary contact for employee technology support, handling hardware, software, and network issues while managing user accounts and devices. The role requires 3+ years in IT support/IT operations, strong Microsoft 365 experience, Windows troubleshooting skills, and solid networking knowledge.

Qualifications

• 3+ years of IT support, IT operations, or systems support experience.
• Experience supporting Microsoft 365 applications and services.
• Strong troubleshooting skills in Windows environments.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and support workflows.
• Strong organizational, communication, and customer service skills.
• Ability to manage competing priorities and work independently.

Responsibilities

• Serve as primary point of contact for employee technology support.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.
• Provision and deprovision employee accounts and access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.
• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.
• Participate in technology implementation and upgrade projects.
• Assist with application deployments and process improvements.

Skills

IT support

IT operations

Systems support

Microsoft 365

Windows troubleshooting

Networking basics

VPN connectivity

Ticketing systems

Communication skills

Independent work

Education

Associate's/Bachelor's degree in IT or related field

Microsoft/CompTIA certifications

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 admin center

Job description

More Than a Technology Company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative technology solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently, accurately, and safely.

The Opportunity

We're seeking an IT Operations Specialist to join our growing team and help shape the future of healthcare technology.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports To: IT Manager
FLSA Status: Exempt

What You’ll Do

End User Support

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot hardware, software, networking, printing, and connectivity issues.
• Provide support for Microsoft 365 applications.

User Account & Device Administration

• Provision and deprovision employee accounts and technology access.
• Manage Active Directory and Microsoft Entra ID user accounts.
• Configure and support laptops, desktops, and mobile devices.

SaaS Management & Technology Operations

• Manage software licensing and user provisioning.
• Monitor software utilization and licensing optimization.
• Maintain software subscription and renewal records.

Asset Management, Purchasing & Vendor Coordination

• Manage the lifecycle of technology assets from procurement through retirement
• Work with vendors to obtain quotes, process renewals, and manage orders

IT Projects

• Participate in technology implementation and upgrade projects
• Assist with application deployments, system enhancements, and process improvements
• Support the adoption and governance of AI-enabled business applications, including user training, access management, troubleshooting, and ongoing optimization

What We’re Looking For

Required:

• 3+ years of IT support, IT operations, or systems support experience
• Experience supporting Microsoft 365 applications and services
• Strong troubleshooting skills within Windows environments
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience working with ticketing systems and support workflows
• Strong organizational, communication, and customer service skills
• Ability to manage competing priorities and work independently

Preferred:

• Experience managing SaaS applications, software licensing, vendor relationships, or IT procurement processes
• Experience managing Active Directory and/or Microsoft Entra ID
• Associate's or Bachelor's degree in Information Technology, Business Technology, or related field, or equivalent experience
• Relevant Microsoft or CompTIA certifications

Success in This Role

Within your first year, you will:

• Become a trusted resource for employee technical support.
• Independently manage onboarding and offboarding activities.
• Maintain accurate technology asset and licensing records.
• Improve IT processes and documentation.

Why You’ll Love Working Here

Meaningful Work
Your contributions support technology that helps pharmacies provide critical patient care.

Modern Work Environment
Brand-new North Shore office with modern amenities and Pittsburgh skyline views.

Recognized Top Workplace
Consistently voted one of Pittsburgh's top employers.

Our Values in Action

• Innovators, Thought Leaders, Teachers
• Accountability and Ownership
• Customer-Centric
• Unyielding Integrity
• One Team, Family Spirit

Ready to Apply?

Join a team where your technical expertise helps power healthcare technology that makes a meaningful difference.

Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.

SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship status, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.