IT Operations & Service Desk Specialist

Winebow, Inc.; Pine Brook (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life and AD&D insurance

401k with company match

Employee purchase program

Job summary

Winebow, Inc. is seeking an IT Operations Support professional for a mandatory hybrid role based in Pine Brook, NJ, with travel to NYC and other offices as needed.

Responsibilities include user support, account provisioning, hardware troubleshooting, and collaborating with IT stakeholders to resolve issues efficiently. The ideal candidate has an associates degree or technical major, 3+ years in IT operations support, and strong communication skills to explain complex concepts clearly.

Qualifications

• Associates degree or technical major in computer science.
• More than 3 years hands-on IT Operations Support experience.
• Excellent written and verbal communication skills; ability to explain IT concepts clearly.

Responsibilities

• Respond to user requests via phone, ticketing system and email within SLA.
• Provision login accounts and IT resources for new hires.
• Monitor hardware, software, and network connectivity; troubleshoot outages.
• Escalate issues to appropriate teams and document resolutions.
• Assist with process improvements and cross-functional projects.

Skills

Customer service oriented

Excellent written and verbal comunicat

Education

Associates degree or technical major in computer science

Job description

Winebow, Inc. is seeking an IT Operations Support professional for a mandatory hybrid role based in Pine Brook, NJ, with travel to NYC and other offices as needed.

Responsibilities include user support, account provisioning, hardware troubleshooting, and collaborating with IT stakeholders to resolve issues efficiently. The ideal candidate has an associates degree or technical major, 3+ years in IT operations support, and strong communication skills to explain complex concepts clearly.