Service Desk Technician — Windows & IT Support Pro

BXP; New York (NY); On-site; USD 76,000 - 106,000; Full time

Job summary

BXP is seeking an IT Help Desk Specialist in New York to support desktops and laptops, install software, and troubleshoot hardware and network issues. The role involves in‑person and remote support, policy enforcement, and collaboration with security and network teams.

The ideal candidate will have at least 1 year in a Microsoft environment, strong communication skills, and the ability to work independently or as part of a team. Some travel and flexible hours may be required.

Qualifications

• A high school diploma or equivalent educational certification required. A BA/BS preferred.
• A minimum of 1 year service desk support experience in a Microsoft environment.
• Excellent working knowledge of Windows 11 and the suite of Microsoft Office products.
• Possess working knowledge of remote control support applications, such as Microsoft System Center and Configuration Manager (SCCM), Microsoft Teams screen-share and Remote Desktop Protocol (RDP).
• Understand basic networking concepts and the operation of switches, routers and hubs.
• Proven ability to provide telephone‑based and in‑person support for troubleshooting and resolving technical issues.
• Excellent verbal and written communications skills.
• Proven ability to interact with all levels of employees.

Responsibilities

• Install and support the use of peripherals and computer software including, but not limited to, Microsoft Office, Adobe and other applications.
• Respond to requests for assistance in person or via remote support tools and elevate problems and requests as appropriate.
• Diagnose hardware problems and perform and/or coordinate the repair of hardware.
• Install new laptops, desktops, printers, personal device assistants and other peripherals.
• Support the use of Windows Group Policies and Active Directory Organization Units (OUs), as well as Intune Configuration Profiles.
• Maintain and enforce security policies and directory standards.

Skills

Windows 11

Microsoft Office

Customer service

Communication

Multi‑tasking

Education

High school diploma or equivalent

BA/BS preferred

Tools

SCCM

Remote Desktop (RDP)

Teams screen-share

Job description

BXP is seeking an IT Help Desk Specialist in New York to support desktops and laptops, install software, and troubleshoot hardware and network issues. The role involves in‑person and remote support, policy enforcement, and collaboration with security and network teams.

The ideal candidate will have at least 1 year in a Microsoft environment, strong communication skills, and the ability to work independently or as part of a team. Some travel and flexible hours may be required.